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Technical Director (Site Reliability)

We are EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—FIFA, Battlefield, Madden, Battlefront, The Sims, Need for Speed, Plants vs Zombies and Star Wars Jedi: Fallen Order, to name a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that anytime, anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those around you and ignite your path in any direction you choose.

The Challenge Ahead

If you are ready to make a difference with excellent technologies and development teams to provide the products that reach and delight the most avid players world-wide then we have a role for you.

The Development Technology & Services organization is searching for a Technical Director for our Engineering Services Site Reliability Engineer (SRE) team. The Technical Director will lead a team of Site Reliability Engineers, who will help increase predictability and reliability of our game development by evolving our Quality Verification Platform technologies. This team deploys tools which increase the efficiency of our Quality Verification technologies across all of EA portfolio. EA’s goal is to achieve the highest possible quality experiences to our players and our Quality Verification technologies are necessary to meeting that goal.

The Technical Director will promote the Quality Verification Platform ecosystem through large-scale infrastructure servicing automation and data capabilities by guiding the use of infrastructure-as-code.

We are looking for a personality type that is outgoing, dynamic, enthusiastic and able to network across many groups, time zones and individuals across EA’s many studios. You can gain agreement and to build/maintain excellent relationships and many different communications channels.

What Does a Technical Director do at EA?

Strategy & Planning

• Establish the road map for the team by working with customers to delivery required technology, methods and process to accomplish opportunities identified by working with partners across EA studios worldwide.
• Provide strategic planning and direction in the area of integrating, testing, releasing and live services of solutions and infrastructures for the group.

Implementation & Deployment

• Provide technical oversight and direction to the local development teams.
• Conduct code reviews, and establish a quality assurance process, including continuous integration and static code analysis.
• Approve proposed development releases and oversee the release process for solutions.
• Monitor solution usage, performance and resolve any failures.
• Provide consulting to partners to promote collaboration and gain understanding on strategies at the component, sub-system, system level and services.
• Ensure appropriate technology is used to achieve the best overall benefit for the business.

Operational Management

• Ensure technical problems are resolved and cost-effective.
• Ensure that internal technological processes and customer-facing services comply with expectations.
• Promote achievement of the team business goals and develop policies for sharing software code, technological innovation and business processes, and other intellectual property.
• Help create a technical community by developing excellent relationships with technical peers in game development teams and other groups throughout EA studios.
• Participate in recruitment and coaching of engineers to enhance individual effectiveness and professional growth.

You Will Need:

• Experience managing an SRE Team or equivalent industry experience.
• BS Degree in MIS/Computer Science or equivalent industry experience.
• Experience in monitoring, reporting and alerting using industry-leading tools. (Sensu, Zabbix, Nagios, TICK stack etc.).
• Experience with Orchestration and Configuration Management tools such as Ansible, Chef, Puppet, and native Active Directory tools, such as Group Policy.
• Infrastructure automation skills – automating tasks in Powershell and Python primarily but other programming languages are welcome as well; the more the better.
• Experience automating server and software deployments, along with build processes, updating existing scripts, and writing new ones.
• Technical knowledge in Linux Systems Administration.
• Experience using AWS (or other Cloud providers) in the deployment and development of web services.
• Experience designing web and online services, including the hosting and operation of services in cloud and on premises environments.
• Experience of test automation and development process improvements.
• Technical knowledge in Windows Systems Administration and the operation of .NET services inside and outside of IIS.
• Operational knowledge of virtualization platforms, such as VMWare.
• Knowledgeable in software lifecycle, modern testing methods and good understanding of continuous integration.
• Experience working with common automation tool sets such as Jenkins, GitLab CI or otherwise.
• Knowledge of essential operational support of databases, including SQL Server, MySQL, and others.
• Knowledge of Scala, Java, Java-based APIs, Apache Tomcat, J2EE, Apache Spark / Storm.

It’s not easy building the world’s best digital playground. It’s hair-standing-on-end exhilarating. It’s down-in-the-trenches challenging. It’s stroke-of-brilliance-at-midnight creative. It’s you—taking risks, challenging yourself, pursuing ideas, changing the way millions of people do something they love: play. In an industry that’s changing every day, EA is positioned for growth thanks to smart plans, acquisitions, and most importantly, our creative people around the world who gather each day to unite the world through play. We take that last part very seriously, so if what you’re reading excites you as much as it does us, apply today.