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Technical Account Manager

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognised as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role overview:

It will be your job to represent all technical aspects of the PlayStation platform while advocating on behalf of your developers within Sony. Few positions can offer an opportunity like this, specifically the ability to work on a wide range of important titles while helping to affect change to the future of PlayStation. To be proficient in this position, you should possess both business acumen and technical expertise to influence game development decisions while assuring that they align with the grander Sony vision.

Department overview:

Sony Interactive Entertainment (PlayStation) has an exciting career opportunity. We seek a Technical Account Manager to ensure that our game development partners have the best possible experience while developing on PlayStation platforms.

What you’ll be doing:

• Evangelize the PlayStation platform with a view to strategic alignment of developer projects
• Track our partner relationships in Europe and collaborate with other groups around the world to create consistency in our approach to service.
• Bridge the technical and business aspects of development. Partnering internally with our Developer Technology Group engineers and Account Management groups.
• Meet regularly with PlayStation developers to proactively identify project risks, support needs, and opportunities.
• Build long-term collaborative relationships with technical decision makers and influencers.
• Maintain strong ownership of the titles you work on, triaging and helping to ensure resolution of all issues as they arise.
• Collect developer feedback and champion that within PlayStation.
• Recommend and drive technical best practices amongst licensed developers.
• Provide onsite support and training.
• Contribute to developer training events, postmortems, and advisory panels.

What we are looking for:

• Prior Videogame development experience, direct or indirect.
• Understanding of general development pipelines for games.
• 3 years of prior production, software or tool development (C/C++ preferred) with increasing responsibility.
• Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support.
• Familiarity with development tools and ability to quickly familiarize with new deeply technical projects in development.
• The ability to operate with little to no supervision at partner sites, providing a professional and useful service to our developers.
• Willing to travel and coordinate with leverage technical expertise in other groups to solve issues at hand. When not able to directly or efficiently solve partner problems, must be able to identify technical expertise needed to solve the problems.
• Undergraduate degree or equivalent industry experience.

Preferred:

• Technical knowledge of the PlayStation platform.
• Direct console game development experience, ie. Contributed to the launch of a console title in a technical capacity.
• Familiar with working with a globally distributed group.

Benefits:

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• London Allowance (if applicable)
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

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