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Technical Account Manager, CXS Support
2 years ago
Job Posting Title
Technical Account Manager, CXS SupportSummary
This position will be responsible for delivering highly technical Services while building positive customer advocacy and value of the Oasis 360 suite of products. You will be part of the team responsible for providing onsite/remote installations, upgrades and conversions, learning services, consultative approaches and support.
You will play a key role in both performing and implementing Services to drive product utilization, reinvestment and improve overall customer loyalty and satisfaction. Individual is highly motivated, constantly collaborating with Sales, Sales Enablement, Product Management and the CX Teams to advance our Product portfolio position in our
customer base.What you'll do
Build positive customer advocacy by serving both as a technical liaison between Aristocrat Technologies Inc. and your assigned customer accounts and identify services to advance the utilization of the OASIS 360 applications.
Provide regularly scheduled service consultation visits (onsite and virtual) within assigned customer base to advise customer of value-added services, potential opportunities for services, product solutions, and other needs that may be identified while promoting Aristocrat through all customer touchpoints
You will work with the Aristocrat Support Center on Solutions as the subject matter expert, partner with Business Development Executive to manage customer relationship and expectations, and be able to work diligently with other business units
Must be able to travel up to 70%. Must be able to travel with little or no notice, obtain a Passport, and travel to other countries for an extend periods. Must have high productivity remotely with minimal supervision.
Understand business and casino related problems to identify and present and implement solutions.
All other duties as assigned.
What we're looking for
Requires a Bachelor’s Degree in Computer Information Systems, Business Administration, or a Technical Certification path or equivalent work experience. Oasis Master Certification(s) required within 6 months of employment
2-4 years of Casino, or Business experience or its equivalent
Incremental progress toward becoming fluent in Oasis 360 Core Products shown by regularly scheduled knowledge transfers, project participation and other large group forums
Experience with training, installing, supporting and troubleshooting software products required
Information Technology background is a plus
Casino, gaming and/or hospitality industry experience is required. Displays proficient knowledge of casino operations, player reinvestment, gaming terminology, database analytics, reporting, and accounting metrics
Ability to provide excellent methods of problem-solving techniques and solution-oriented leader mindset. Must be team, goal, and results-oriented with a high attention to organizational and project detail.
Excellent written, verbal, and presentation skills, as well as customer services skills. Excellent inter-personal skills, and able to communicate under pressure. Must be able to read, write, speak and understand English
Should be comfortable working with all levels of the business and deliver presentations to Executive team
Why Aristocrat?
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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