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Technical Support Specialist (Mobile)
1 year ago
AppLovin’s leading marketing software platform provides app developers with a powerful, integrated set of solutions to solve their mission-critical functions like user acquisition, monetization and measurement. AppLovin is headquartered in Palo Alto, California with several offices globally.
AppLovin was named one of the Hottest Adtech Companies of 2021 by Business Insider, as well as a Certified Great Place to Work in 2021 and 2022. The San Francisco Business Times and Silicon Valley Business Journal awarded AppLovin one of the Bay Area’s Best Places to Work in 2019, 2020, and 2021. Our team members are regularly recognized for their work and leadership, including recent award wins in Business Insider’s Rising Stars of Adtech 2022, Glassdoor’s Top CEOs 2019, and the 2021 Women in Content Marketing Awards.
Responsibilities:
- Triage and support technical issues from our mobile developer clients from around the world
- Reproduce reported issues and escalate as necessary
- Stay informed and knowledgeable regarding our new SDK (iOS and Android) releases
- Manage various account issues, ranging from vetting accounts to troubleshooting account access for clients
- Learn about the mobile advertising space and grow technical skills - such as the usage of Charles Proxy
- Potentially develop light tools and scripts
- Perform manual QA testing
Requirements:
- Bachelor's degree or equivalent relevant experience
- Experience handling client technical support cases via ticketing system and email submission
- Experience troubleshooting an issue and advocating for customer needs with multiple teams
- Knowledge of mobile applications
- Excellent written and verbal communication skills
Preferred Qualifications:
- Experience or familiarity with Android Studio or Xcode
- Experience with AdTech
- Passion for client satisfaction
Perks:
- Competitive salary and equity compensation package
- Free medical, dental, and vision insurance
- Work from home stipend each paycheck
- 401k matching and employee stock purchase plan
- Flexible time off - take time when you need it
AppLovin is an equal opportunity employer and considers qualified applicants without regard to race, gender, sexual orientation, gender identity or expression, genetic information, national origin, age, disability, medical condition, religion, marital status or veteran status, or any other basis protected by law.
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