Tech Lead, Player Support

Epic Games
Seattle, Washington, United States
6 days ago
Apply

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

ONLINE INFRASTRUCTURE

What We Do

Driving the plug-in power behind Unreal Engine 5. We bridge connections for licensees and our own internal game teams to online services. This allows games like Fortnite to utilize a combination of online platform services as well as Epic’s own online services to build cross-platform online features. Login, parties, voice chat, matchmaking, purchasing, cloud storage, and analytics are just a few examples of online features that our Online Game Services team helps games utilize.

What You'll Do

As part of a Player Experience team, the Tech Lead, Player Experience is accountable for the engineering behind web-based products to serve both the agents of an internal support tool and player-facing support site.

You will be responsible for driving the high-level architectural discussions, proactively removing roadblocks and ensuring the external development team has all the knowledge and resources to deliver to Epic’s high quality and standards. In addition, you’ll support the products that are essential to resolving the problems of millions of players and provide support to thousands of agents to work more efficiently and productively.

This role will require active participation in the tech lead community, surfacing challenges and bringing back standards and solutions to the team, clearly communicating the value and reasoning behind them. In addition, you will be responsible for driving engineering excellence of the external development team, ensuring alignment with Epic’s standards, and holding a high bar for performance, as well as actively coaching the team to level up their technical capabilities.

In this role, you will

What we're looking for

ABOUT US

Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Create Your Profile — Game companies can contact you with their relevant job openings.
Apply

Related Jobs

Player Support Lead, Japan
thatgamecompany · Tokyo, Japan · 10 months ago
Chef de Quart en Assistance aux Joueurs/ Player Support Shift Lead
Keyword Studios · Montréal, Quebec · 13 days ago
Player Support Shift Lead (Simplified Chinese) - Internal Recruitment (Manila)
Keyword Studios · Quezon City, Philippines · 2 months ago
Player Support Shift Lead (Simplified Chinese) - Internal Recruitment (Tapei)
Keyword Studios · Taipei, Taiwan · 2 months ago
Player Support Team Lead
Keyword Studios · Singapore, Singapore · 10 months ago
Player Support Team lead
Keyword Studios · Simferopol, Ukraine · 5 months ago
Player Support Team Lead WoWS
Wargaming · Stari Grad, Croatia · 28 days ago
IT Tech Support
Roblox · San Mateo, CA · 9 months ago
Tech Lead/Snr Tech Lead
Aristocrat · Lucknow, India · 13 days ago
Tech Lead/Snr Tech Lead
Aristocrat · Lucknow, India · 13 days ago
Tech Lead/Snr Tech Lead
Aristocrat · Gorakhpur, India · 13 days ago
Tech Lead/Snr Tech Lead
Aristocrat · Gorakhpur, India · 13 days ago

Jobs at Epic Games

Community jobs