Team Manager, Consultation

Electronic Arts
Galway County Galway Ireland
14 days ago

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Consultation Team Manager

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team. We’re looking for all the best kinds of people to make great experiences for our players. People want a job that inspires them while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. And we want you to join us. We’re hiring a Consultation Team Manager. This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

ROLE OVERVIEW

Reporting to the Senior Manager for Escalations, The Consultation Team Manager manages one of our three global Consultation teams and helps lead our Consultation function. Our Consultant team is an experienced team, responsible for providing live support to our Tier 1 advisors Globally. Consultants help advisors to resolve a contact at first point of contact, in addition to having ownership in giving feedback to our enablement teams to enhance the advisor capability.

You will lead a team of Subject Experts (SMEs) across many products and areas and who act as advocates for both for our advisors globally & the player experience. You will be passionate about making player and advisor experiences great and empowering our team to help players and proactively remove advisor barriers.

As a team, we collaborate, we listen as much as we talk, and we advocate for our teams.

And we want you to join us. We’re hiring a Consultation Team Manager, and our ideal candidate is someone who:

You’re a person who is positive and comfortable sharing ideas, feedback and best practices. You’re approachable and take the time to listen.

You’re the right person for us if you:

So how does our Consultation Team Manager make great experiences for our players? They:

If you’re interested in this role, you’ll need these skills or experiences:

Fluency in both written & verbal English (second language would be highly desirable)

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