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Team Lead, Customer Support

Ubisoft
Cary NC us
4 years ago
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Job Description

Status: Full-time / Permanent

Core Hours: 2PM - 11PM Tuesday - Saturday

Benefits: Comprehensive and competitive benefits package available (paid holidays, sick, vacation, paw ternity, and volunteer days, medical, dental, vision, disability, 401k, fitness and tuition reimbursement)

Qualifications:

Description:

Under supervision by the customer support supervisor, the Team Lead is responsible for their team’s performance as well as for initiatives that support continuous improvement. This role will ensure that their team of agents is well-informed and that they are provided the tools and guidance to perform at optimum levels of quality and productivity. They are responsible for operating in a way that shows care for people, care for the business, and care for our customers. Activities must be organized and delivered in a way that is mindful of deadlines and of other business dependencies. This position also supports requested activity on all of their designated shifts and makes recommendations to the CS Supervisor when risks to the business are identified.

Core Responsibilities:

Personal Skills:

Working Conditions:

Additional Information

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft is composed of over 17,000 talented people located in 5 continents across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

The company’s 40+ different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.

With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

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