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Team Lead - Community Management

Job Description

As a Team Leader in Community Management, you will manage and mentor a diverse team of multilingual community experts to deliver the best experience to our fans and communities. As an inspiring and motivating leader, you will engage your team to hit their key goals, support their development and push them to provide the best for our players.

You will join an international and culturally diverse team of community experts that share our passion for original and memorable gaming experiences and strong values. You will work in close collaboration with Ubisoft teams across the organisation, including but not limited to: player support, production, marketing, programme management, etc.

Your Mission

• Lead, nurture and develop a diverse team of experienced community experts to enable them to empower their communities;
• Provide your team with the skills and information necessary to continuously grow and develop further within Ubisoft;
• Develop individualised KPIs for your team members and mentor them to help them achieve their objectives and goals;
• Build productive and meaningful relationships with teams throughout Ubisoft, ensuring that your team has the information it needs to provide the best-tailored community engagement for their communities;
• Collaborate with local and global teams, ensuring continuous improvement in all community fields, including methods for engagement, moderation policies, content building, feedback reporting, etc.;
• Support and enable player engagement market strategies and foster community growth on both brand and local level;
• Initiate and own projects to contribute to building the future of the team;
• Liaise and collaborate with local partners on delivering local social media strategies.

Qualifications

• Strong fluency in English language both written and spoken;
• Proven experience in Community Management and/or in the Gaming Industry;
• Robust knowledge of social media, latest community tools and techniques, as well as a strong understanding of Gaming Communities;
• Ideally, you have experience with listening and engagement tools;
• You are a strong leader, with a creative drive and an outstanding team player, who motivates their team to deliver high quality results;
• Outstanding communication and listening skills with a strong ability to adapt;
• Time-management and ability to provide good direction to achieve tight deadlines under pressure;
• You are an expert at building relationships both with direct reports as well as with other Ubisoft departments;
• Experience in people management, in an international environment, and/or complex matrix organisations is a plus;
• Passion for video games is desirable.

This role might require occasional travel to other Ubisoft locations worldwide.

Additional Information

Perks:

• We know the world of work has changed, so we have a great hybrid working scheme that allows our team members to work from our Newcastle office surrounded by an amazing team and also spend some days remote work from home;
• Ongoing training and career progression paths through our learning academies
• We want everyone involved in our games to share our success, that’s why we have a generous multi ownership shares scheme;
• In addition to your salary and performance bonus, we also contribute to your pension, offer private medical cover and life assurance;
• 25 days of annual leave;
• Access to Ubisoft's back catalogue;
• Be Active allowance for activities including gym membership, sports classes and National Trust plan;
• Family-Friendly Policies including enhanced Maternity & Paternity Leave, PET-ernity leave, Fertility and Adoption Policies;
• Quarterly team building days, launch events and celebration parties!
• Entertainment area with consoles, books, pool table and darts!
• Free snacks, fruit and drinks.

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft's 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown!

EMEA Ubisoft CRC

Here at the Consumer Relationship Centre, we have one thing in mind, MAKE BETTER GAMING HAPPEN!

Our aim is to provide exceptional player support, engaging on a level that helps build trust and love towards our wide range of brands and worlds. For our mission, we engage with our players on a multitude of platforms, such as our live chat and email channels, social media channels on Facebook and Twitter, as well as interacting on Discord and Reddit too.

Our mission is to enrich our players’ lives with unique and memorable gaming experiences, engaging with our players as players ourselves, providing a support experience like no other. We want our communities to thrive and provide excellence to our players.