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Systems Support Engineer-Chengdu 系统支持工程师-成都

• Perform Day to Day responsibilities including but not limited to integrating and debugging tools, responding to escalated IT tickets, troubleshooting production environment, writing technical documentation
  履行日常职责，包括但不限于集成并调试工具、处理升级的IT故障报告单、查找制作环境存在的故障，编写技术文档
• Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions
  运用强大的分析能力诊断问题（硬件、软件、网络、系统管理等）并确定适当的解决方案
• Demonstrates strong knowledge of Windows-oriented environment, commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures
  充分了解符合IT行业标准的Windows环境常用概念、操作、流程和企业IT服务台流程
• Use and maintain up to date our Knowledge Base based on your latest troubleshooting and/or best practice
  总结最新的故障排除经验和/或最佳操作经验，并更新内部知识库Knowledge Base
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates
  维护、分析、故障排除和修复计算机系统、硬件和计算机周边设备，实时更新、升级系统信息
• Knowledge of computer software and hardware and a variety of internet applications, networks and operating systems
  了解计算机软件和硬件，及各种互联网应用、网络和操作系统的相关知识

Requirements

Qualifications

• A relevant degree or professional experience or 10 years of experience in a similar capacity
  持有IT等信息技术类专业学位，或10年相关领域经验
• Good verbal and written English communication skills
  良好的英语口语和书面表达能力

Required skills

• Strong experience with Windows oriented infrastructure
  具有Windows基础设施方面的丰富经验
• Strong experience with scripting, PowerShell, Python
  具有脚本编写、PowerShell、Python等丰富使用经验
• Strong experience in troubleshooting desktops issues: DNS, DHCP, Network, VLAN, Software debug
  具有桌面故障排除的丰富经验：DNS, DHCP, 网络, VLAN, 软件调试
• Strong understanding of IT Infrastructure, Windows 10, Windows Server 2016/2019, Exchange Server, Office 365, Active Directory
  深入了解IT基础设施，Windows 10，Windows 服务器2016/2019， Exchange Server，Office 365，AD
• High-level of problem-solving skills
  具有高水平的问题解决能力
• Strong interpersonal and collaborative skills
  具有出色的沟通交流能力
• Good verbal and written English communication skills
  良好的英语口语和书面表达能力

Bonus skills

Please note that these are desirable skills and are not required to apply for the position.
请注意，以下技能为加分项，非申请此职位的必备条件

• Experience with scripting (C++ or C#, Python, Bash)
  具备脚本编写经验（C ++或C＃、Python、Bash）
• Experience with virtualization technology: Hyper-V / VMWare
  具备虚拟化技术的经验：Hyper-V / VMWare
• Strong understanding of software implementation and debugging
  对软件应用和调试有深入了解
• Should possess strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determine appropriate solutions
  应具备强大的分析能力诊断问题（硬件、软件、网络、系统管理等）并确定适当的解决方案
• Any IT Infrastructure certifications are a plus
  具有IT基础设施相关的技能证书
• Experience in the videogame industry is a plus
  具有电子游戏行业的工作经验

Benefits

• Competitive salary and benefits
  有竞争力的薪水和福利
• Fun working environment
  有趣的工作环境
• Working with the biggest names in the gaming industry
  与游戏行业最知名的公司合作
• Social Insurance and Housing Fund
  五险一金
• Annual Leave
  带薪年假