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Systems Engineer

Job Posting Title

Pay Range

Summary

What You'll Do

The Systems Engineers are responsible for providing highly technical service-level support to customers on Aristocrat-supported product lines released in Class II, Class III, and Video Lottery Terminal markets. In this role, you will be working with cutting-edge technology & apply fresh ideas and creativity to deliver the world's greatest gaming experience, every day.

The position is responsible for system requirements analysis and the preparation of technical specifications and documentation for support of systems software and hardware within our test lab and production environments. The Systems Engineer will ensure all resource requirements for Field Engineering in the areas of ( but not limited to ) installation, upgrade, and monitoring are available via lab training, documentation, or other technical resources. The Systems Engineer will work closely with internal/external customers to ensure appropriate product rollout information and documentation, as well as issue escalations, transpire. The Systems Engineer will be skilled with advanced knowledge in the configuration of hardware and software for servers as well as network and storage solutions. This role will require critical thinking skills, the collection and review of field data, and the ability to think outside the box to replicate performance issues within the lab environment. An individual invested in continuous Quality improvements, Customer Service focus, problem-solver, and strong communication skills would be an ideal candidate for the role.

Job Requirements

• Provide support to Aristocrat Service Center for Class II, Class III, Video Lottery Terminal, and Casino Management System hardware/software support. Which includes after-hours support on 24/7 on-call weekly rotation within the team.
• Support the Engineering, Development, and QA Environments by working in our lab environment to support - including but not limited to - Hypervisor Systems, Physical and Virtual Game Server Instances, new and emerging systems, Network Switches, and Storage.
• Identify and proposes support and installation process improvement initiatives for improving execution speed and quality for the distribution of Game Servers in both virtual and physical environments.
• Provide support to other System Engineers on assigned tasks and mentorship of new associates.
• Verify production installation & configuration parameters to ensure that all Field Engineering team members understand the installation, configuration, and support processes in conformance with the site specifications.
• Responsibilities include working with customers, Aristocrat team members, and other technical stakeholders to identify, analyze, and document defects, field concerns, performance errors, and inconsistencies reported from the field.
• Responsible for maintaining case documentation and working directly with customers to correct problems that cause casino downtime
• Must be self-motivated, can work independently or within a group with minimal supervision, work through open-ended situations, and re-prioritize field requests based on severity.
• Demonstrate the ability to collect, analyze, diagnose, and seek solutions for field performance issues presented to the team.
• Reproduce field issues in the test/lab environment as validation checkpoints, identify root causes, & workarounds for support.
• Responsible for drafting technical support documentation & create knowledge sharing dashboards/reports for new products & field performance issues.
• Provide onsite support for new product launches, trade shows, and special projects support.
• Contain quality first & a critical thinking mindset with all projects, reports, and making recommendations for continuous improvements.
• Work with the team to improve processes, provide design enhancement recommendations for future product releases, and analyze field data for performance issues. (upgrades/changes/performance spikes).
• Experience with Remedy, Salesforce, Jira, Confluence, networking, and experience with SAS & g2s protocols a plus .

What We're Looking For

• A Bachelor's degree in electronics or computer science or equivalent credentials in system engineering experience within a production environment
• 2-4 years of system engineering experience in a production environment
• Experienced in enterprise IT deployment, infrastructure Systems Administration
• Must have strong analytical, and critical thinking skills, combined with strong multitasking abilities.
• Demonstrate experience with installation and troubleshooting Windows-based server software, configuration, and optimization of server hardware in high volume environments, & installation and configuration of Microsoft SQL Server and other appropriate relational database management systems.
• Demonstrate proficiency in TCP/IP networking configurations on Windows servers
• This position will require registration with the Nevada Gaming Control Board (NVGB) and other gaming jurisdictions in which Aristocrat operates.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.