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Systems Administrator
1 year ago
ABOUT OUR STUDIO
Our headquarters is where the gaming culture and Southern California lifestyle meet, creating a vibrant work environment that epitomizes our belief that every day should be well played. Daybreak San Diego is the home of Darkpaw Games, creators of the legendary EverQuest and EverQuest II games. This is also the home of Rogue Planet Games, developer of the awared-winning MMOFPS PlanetSide 2.
The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, as well as on-site fitness classes, game nights, and a strong appreciation for the local craft brew scene (we even turned one of our original game servers into an on-site kegerator) are just some of the ways that make working at Daybreak (San Diego) exciting! Working here is about being part of a community.
Find out more about our studio at www.daybreakgames.com.
THE OPPORTUNITY
The Systems Administrator role is responsible for updating tickets in a timely manner, documenting existing or new procedures as the technology advances, and be able to provide an amazing customer service experience for the internal teams we support in the Tech Ops Dept. at San Diego reporting to the TechOps Manager.
Objectives for the role
- Administering user management within Active Directory
- Installation and management of Outlook, Word, etc.
- Configuring equipment for new hires, remote workers, and visiting staff from other studios
- Adhering to all Information Security standards for configuring of workstations and devices
- Acting as primary point of contact for support requests and resolving user issues
Maintains inventory of the network, equipment, related software and manuals - Evaluating software for network use and upgrades
- Implementing improvements to the network to complete assigned projects
- Ensuring adequate file server space
- Maintaining endpoint security protection
- Performing network backups and restores
Skills and Qualifications
- Experience with Microsoft Office Products, 365 Administration experience preferred
- Preferred 2 years of desktop support, domain administration, or equivalent experience
Additionally, you should possess
- Excellent interpersonal and communications skills
- Customer service oriented, proactive, diligent, supportive, self-starter
- Excellent problem resolution and project coordinating skills
- Highly detail-orientated and organized with multitasking ability to coordinate multiple projects from inception to completion
- Ability to handle stress and remain productive under unexpected pressures and deadlines
- Ability to efficiently manage time, resources, and priorities
- Ability to prioritize the workflow between all departments
- Flexibility to complete deadline driven assignments/projects and accommodate urgent requests as necessary
- Ability to travel
We invite you to get in the game with us and help us make exciting experiences!
ABOUT OUR COMPANY
Daybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as DC Universe™ Online, PlanetSide®, EverQuest®, and Dungeons and Dragons Online®, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. We are the game publisher for Darkpaw Studios, Rogue Planet Gaming Studio, Dimensional Ink Games, and Standing Stone Games. To top it off, we are making games in three of the coolest cities in the United States: San Diego, Austin, and Boston. We make games that bring people together and build lasting communities and are totally devoted to delivering the ultimate gaming experience! Find out more about our company at www.daybreakgames.com.
Be Aware of Fraudulent Recruiting Activities
Daybreak Game Company will never ask applicants for social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Daybreak Game Company’s People & Culture team at people@daybreakgames.com if you encounter a recruiter or see a job opportunity that seems suspicious.
**Daybreak Game Company, LLC. is an Equal Opportunity Employer, committed to Diversity in the workplace.**
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