System Support Analyst IAristocratFranklin Tennessee 37067 United States of America9 days agoApplySaveSummaryCome join our family as a system support analyst within the Aristocrat Service Center for Class 2 gaming (ASCC2) on site at our Franklin, TN location. In this role you will provide support to our external and internal customers by proactively monitoring, analyzing, troubleshooting, evaluating, tracking to resolution, and documenting of technology issues as well as ad hoc requests for content reporting. Our team supports a variety of products including but not limited to hardware, virtual machines, network, and software related items. Ultimately taking action to minimize and mitigate disruption to play of our electronic gaming machines Minimizing and mitigating disruption is our top priority.Pay Range$43,293-$80,402What you'll doOn site at our Franklin, TN center.Center is staffed 24/7 and associates should expect to work different shifts, weekends and holidays.Responsible for monitoring all issues related to systems, servers, circuits and networking equipment/gear.Actively seek resolutions to issues reported by internal and external resources ensures service level agreements are met.Curiously manage Tier one telephone calls and trouble tickets for scheduled events as well as adhoc requests from internal and external customers.Responsible for frontline troubleshooting of system and network anomalies while clearly documenting events or actions taken prior to escalation (Analyze, research, troubleshoot, document to resolve/ follow through to resolution through proper escalation of software, hardware and connectivity events.Actively communicate cross functionally with stakeholders engineering and field service regarding hardware and software issues explaining software errors.Follow through and up with internal and external customers in a timely manner.Identify opportunities to improve products and services customer service and processes by having open conversations with peers and leadership.What we're looking forHigh school diploma or GED requiredAssociate degree in information technology preferredTwo plus years’ experience in a helpdesk Technical Support environment with beginner to intermediate networking PC and product knowledgeBeginner understanding of networking and configuration concepts including routers switches and SonicWALL networking devicesProficiency in Microsoft Office applications and windows operating systemIntermediate PC peripherals and software application troubleshooting skillsStrong customer service and support skillsPhone etiquetteAbility to navigate call automation softwareAttention to detail with strong verbal and written communication skillsExperience with MPLS DSL T1 fiber and VPNBasic server and SQL knowledgeLinux operating systemCertifications CompTIA A+, network +, Microsoft IT support a plus Create Your Profile — Game companies can contact you with their relevant job openings. ApplySave