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Director, Store Hardware Deployment

Sandbox VR
Remote
2 years ago
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Who We Are
We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Our mission is to connect with our guests through world-class immersive experiences. Our vision is to create a global community where people come together to experience new realities. With our Hollywood motion capture cameras, 3D body trackers, and haptic suits, we’re operating the next generation of cinemas - where our guests are the stars of their own movies. Venturing into space? You got it. Channeling your inner pirate? Absolutely. Need to get some steps but hate the gym? Our experiences definitely get our guests moving.
Since we launched in Hong Kong in 2017, we’re now live in 25 locations and 7 countries around the world. (We’re the #1 Activity in Hong Kong and Singapore on TripAdvisor, and are averaging 4.8/5 stars on our Google reviews across all US locations). Oh, did we mention we're rapidly expanding? We want you be a part of our journey and help us build this new world!

You will be leading our United States Platform Deployment & Reliability Team, which is a responsible for deploying our proprietary technology to new locations, training new store staff, and providing ongoing support following launch. The team serves as a crucial bridge between our product team, expansion team, and retail operations teams.

Your role will be responsible for the following three pillars:
Own the Deployment Process – your team will be responsible for deploying our hardware stack to new retail locations on time. You will ensure all staff are operationally and technically trained on the current versions of our product and experiences.
Maintain Uptime Reliability - your team will ensure existing retail locations are up to date with the latest versions of our hardware and software. This includes scheduling deployments, managing our inventory, and measuring the quality of our deployment and training processes.
Deliver Product & Experience Updates for Current Stores - As we create new experiences, updates to current experiences, and enhancements to our proprietary product stack, your team will be responsible for working with our stores to ensure these are effectively launched with minimal disruption

What You Will Be Doing:

What We Are Looking For:

Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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