Support Manager

Easybrain
Warsaw
15 days ago
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Easybrain is looking for a Support Manager to join our incredible team. We develop mobile games and apps that are played by a huge number of people around the world. We love what we do and realize it's impossible to create a cool product without high-quality communication and care for our users. That's why we're looking for you!

Responsibilities:

- Respond to messages from users;

- Advise users on the functionality of our mobile apps;

- Manage feedback from users in app stores (App Store and Google Play);

- Collect statistics on user requests;

- Assist in compiling FAQs and instructions;

- Interact with the project team to solve user problems;

- Improve and optimize user communication processes.

Requirements:

- Excellent knowledge of English (upper-intermediate+);

- Competence, openness, and politeness;

- High level of responsibility and independence;

- Attention to detail;

- Passion for mobile games.

Will be a plus:

- Knowledge of additional foreign languages (e.g., German, Japanese, French);

- Experience in user support;

- Experience using or working with various mobile platforms (iOS, Android).

Benefits:

Besides the engaging tasks, support from experienced colleagues, and the opportunity to realize your own ideas, challenge, and drive, we offer:

- High salary with performance bonuses;

- Modern office and equipment (remote work during COVID-19);

- Snacks and drinks;

- Attendance of key industry events;

- Medical insurance;

- Sports reimbursement;

- English lessons;

- Relocation package if needed;

- Fast-paced and easy-going environment.

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