This job might no longer be available.

Support Engineer

As a Support Engineer at Remedy you will be included in our IT team of 10, that is responsible of operating and developing our IT infrastructure and services, including workstations, networks, shared storage, applications, console development kits, server and cloud platforms. As the first from the IT team in our new office in Södermalm, Stockholm, you will be crucial for our current and future employees working in Sweden.

As a Support Engineer you need to be diligent, proactive, have a service-minded communication, and a positive can-do attitude. You will have a high level of freedom in prioritizing and executing your tasks, which also demands problem-solving and good communication skills. Always with an experienced team ready to back you up. During the introduction, you will visit our office in Helsinki to learn internal systems, how we use Jira and Slack for incoming tickets, and get to know the IT team.

Remedy enthusiastically welcomes diverse viewpoints and backgrounds. We at Remedy value and are committed to ensuring an inclusive and safe work environment for all our team members.

What you get to do

• You will be first support to our Sweden users but also towards all of Remedy’s departments, that all work hard to create high-quality experiences for our players.
• You will take care of the IT infrastructure and technical systems for Remedy’s employees in Sweden. Prepare hardware for new colleagues joining during our expansion.
• You will be a part of the global IT team helping users who are also located outside of Sweden with their problems within the internal IT infrastructure.
• You will write and update documentation and user instructions.
• You will also be the primary IT contact person for the Sweden office and responsible for the communication with IT partners and vendors.

What you bring to the role

• You have previous experience preferably in IT support or other customer services.
• Bachelor’s degree within an IT-related field, or equivalent work experience.
• Excellent verbal and written communication in English, Swedish is a plus.
• You thrive working in a problem-solving environment where you share ideas in a clear and coherent way to solve problems and continue to create a sustainable infrastructure at Remedy. You are used handle a broad spectrum of errands, people, and situations. As a team member, you are dedicated to contributing towards a friendly and inclusive work environment.
• You can also work independently, being organized and able to document your work.

What is in it for you

• At Remedy you get to help us to create awesome and memorable gaming experiences for our players, in a studio where your input is valued, and your creative freedom is encouraged.
• We work in an environment that values both individually and teamwork, ensuring that everyone’s voice is heard & workload stays sensible. We believe in and support work-life balance. Happy people work better!
• We offer an extensive set of employee benefits and an annual bonus system as well as opportunities for you to develop your skills further. On top of this, in Sweden you get up to 6 weeks of paid vacation, in addition to public holidays and other special occasions.
• Our new studio is based in Stockholm, Sweden, a safe country with exceptional quality of life, free education and pristine nature at your doorstep. If you're not already in Sweden, our relocation service is there every step of the way to take care of you. You can concentrate on work, while we’ll take care of everything else!
• Our studio is embracing hybrid work model that gives you the flexibility to work from home and have valuable face-to-face time with everyone in the office.