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Support Engineer ( Open Location, Shanghai,Beijing,Shenzhen,Chengdu,etc)
4 years ago
Epic Games China is looking for a Support Engineer to join the team and assist with the Unreal Engine.
Responsibilities:
- Assist with Unreal Engine license efforts including but not limited to live Unreal Engine demonstrations, arranging evaluations, providing pre- and post-license technical support, evangelizing the Unreal Engine at tradeshows
- Assist in the creation of support documentation on the Unreal Developer Network website, as well as specialized support documentation, videos, and samples for the Chinese market
- Helping partners ship high quality titles on time
- Helping improve efficiency of development for our customers by navigating and solving problems
Qualifications:
- Strong C++ skills
- Great knowledge of Unreal Engine 4
- Demonstrated interest in games
- Shipped console, pc, or mobile experience
- Decent console, pc or mobile hardware knowledge
- Technical customer service experience
- Self-starter who takes ownership of the technical relationship with developers and works proactively to set up systems to smooth the road from eval to license
- Ability to present complex technical issues in a one-to-many situation such as trade shows, Epic Dev Days, presentations at developer studios etc.
- Ability to communicate complex technical issues via e-mail or face-to-face
- Native level Chinese and business level English language skills
This is going to be Epic!
#LI1
职责:
- 协助虚幻引擎的客户的开发工作,包括但不限于实时的演示引擎功能,安排评估工作,提供客 签约前和签约后的技术支持,在其他展示活动中布道引擎
- 协助创建在虚幻开发者网站上的支持文档,并且需要创建针对中文环境的开发支持文档,视频以 及示例项目
- 帮助合作伙伴按时完成和发布高质量的项目
- 帮助我们的客户定位以及解决各种问题,改善他们的开发效率。
职位要求:
- 熟练掌握C++的能力
- 对虚幻引擎4有相当深入的了解
- 对游戏行业有强烈的兴趣
- 有完整发布的主机、PC以及移动游戏的经验
- 对主机,PC或者移动平台的硬件有一定的了解
- 有技术支持的经验
- 有自主维护和开发者关系的能力,积极帮助开发者在评估引擎到成为客户的道路上解决各种问题
- 有能力在一些公开场合和活动中展示较为复杂的技术问题
- 有能力通过邮件或者当面沟通复杂的技术问题
- 中文母语,并能熟练使用英语进行日常会话
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