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Support Analyst 1 #1215
1 year ago
Please note that vaccination is not considered to be fully in effect until 14 days after the 2nd shot. There is also a 3-4 week waiting period between the 1st and 2nd shot.
Contract length: 18 months
Work Location: Onsite full time
Work hours: Fulltime
We are looking for an experienced Support Analyst to join our team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Operations team. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!
Responsibilities
- Desktop/server software/hardware set-up and troubleshooting
- End-user support for proprietary tools
- Works as a team member to assist with operations support
- Keeping users informed of incident progress, notifying them of upcoming changes or planned outages, etc.
- Complete assigned documentation tasks with new or updated known errors and workarounds
- Responsible for asset management and inventory control
Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.
Requirements
- 1-2 years of work-related experience
- Strong understanding of Microsoft products
- Outstanding communication and customer service skills
- Excellent problem resolution and analytical skills
- Ability to learn quickly in fast-paced environment
Pluses
- Strong understanding of desktop support
- Experience with core IT infrastructure
Benefits
At Keywords we provide all our contingent workforce with:
Paid Time Off (including sick days and holidays)
401k (3% matching)
Medical, Dental and Vision benefits
Create Your Profile — Game companies can contact you with their relevant job openings.