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Support Account Manager

Epic Games
Cary, NC United States of America
2 months ago

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The ideal candidate for the role of Support Account Manager should be passionate about building relationships, providing excellent support for external and internal customers, and developing efficient processes. In this position, you will serve as a liaison between Support, Sales, and Engineering, ensuring we’re all working effectively together to meet the needs of users. While you may not have the technical knowledge to personally resolve complex issues reported to Support, you know enough to synthesize key information, appropriately triage, and facilitate technical conversations.

Responsibilities:

Qualifications:

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