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Supercell LQA Coordinator

Responsibilities

Leading the team

• Daily supervision of all test team members.
• Create a harmonious and enjoyable team environment.
• Responsiveness to project and product risk in managing day to day test activities and
• prioritizing tasks.
• Take notice of overall progress and noteworthy findings to report to project coordinator/client on a regular basis.
• Contribute to the testing team goal setting.
• Give feedback to the team.

Test plan creation and maintenance

• Construct and execute rigorous test plans that meet clients' expectations and are in-line
  with Keywords' quality targets.
• Manage and schedule all the people and equipment resources required to perform a test pass, coordinating with the Team Manager (in house team) and with the LQA Management Team (testers).
• Manage their execution and ensure the required level of test coverage attained in each test phase.

Test case creation and maintenance

• Create and maintain the test cases/checklists for each test pass in accordance with Supercell standards.

Bugs and text implementation

• Review the reported bugs for completeness, consistency and clarity, with a particular focus on eliminating ambiguity and ensuring compliance to clients' guidelines.

Result integrity

• Ensure that no major bugs, flaws or issues remain in the signed-off product and report them or concerns as early as possible, ensure that the final product is compliant with the official standards and ready for submission.

Problem solving

• Enjoy pursuing and solving problems, escalate critical risks and issues to the Team Manager and provide suggestions on how to resolve them.

Customer communication

• Timely and professional customer communication (i.e. reply to queries, raise red flags/risks,
  be polite and proactive in suggesting problem solutions).
• Accurate reporting of test progress and project status on a regular basis.
• Proactive communication about any issue that is blocking the team's progress or may pose a
  risk to the targeted deadline/submission as early as possible.

Training and knowledge sharing

• Training of new team members and subsequent performance management.
• Share knowledge and experience with the team and also utilize experienced resources for
  support.

Query handling

• Filter and forward queries from the team.

Personal time management

• Ensure to handle your tasks in the designated time frame and rely on experienced resources
  to help out with extended workload.
• Continuously work on your assigned task and avoid pushing out tasks to the deadline.

Process improvements

• Contribute to process improvement initiatives.

Project closure

• Execute a post mortem report highlighting general project info, potentials for improvement,
  lessons learned and suggestions for future projects.

Requirements

Technical Skill

• Deep knowledge of Supercell games and content.
• Excellent written and oral communication skills.
• Proficient understanding of testing and localisation processes.
• Knowledge of Microsoft Office suite.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Excellent problem-solving skills.
• Ability to manage internal and external stakeholders.
• Strong interpersonal skills.
• Must be able to learn, understand, and apply new technologies.
• Direct work experience in a Localization QA capacity, including all aspects of publishing development and testing execution an advantage.

Benefits

• Health insurance, welfare pension insurance, occupational accident insurance etc.
• Commuting costs are covered up 30,000 JPY per month

• Full weekly two-day system (Saturday and Sunday)
• Public holiday
• Annual paid leave