Subscriptions Propositions & Journeys Associate Manager

Sony Playstation
San Mateo, California, United States
15 days ago

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Subscriptions Propositions & Journeys Associate Manager
San Mateo, CA (onsite/hybrid)

Our team operates within the wider Services Commercial group who are dedicated to driving growth of PlayStation’s subscription services. This wider group strives to improve new subscriber acquisition, maximize subscriber retention and provide a compelling reason for people to return to the service year after year. Our products, PlayStation Plus and PlayStation Now, are critically important to PlayStation’s vision and strategy. PlayStation Plus is subscribed to by the majority of PlayStation users and PlayStation Now has seen huge growth since re-launching in October 2019.

This role specifically sits within the ‘Customer’ team who are accountable for bringing together a wide variety of partners (Marketing, Communications, PR, Merchandising, Product, Engineering) and driving a cohesive approach to the customer experience (both on and off console). We strive to ensure that every PlayStation subscriber gets the most out of their membership, has an enjoyable and fun experience, can access their benefits easily and develops a loyalty with us which makes them want to maintain their subscription in the years to come.

We’ll need someone with ambition, ideas, a can-do attitude, and the ability to see things through the eyes of the customer to achieve our challenging vision. You will be joining a sub-team purely focused on developing the user experience and optimizing customer journeys. What does that mean? You’ll be responsible for building out, updating and understanding our ongoing product roadmap (from a requirements' perspective), getting out in front of any new regulations across the globe that impact Subscriptions and working on detailed recommendations for new customer journeys (both on and off console) – drawing inspiration from other subscriptions and gaming competition, and focusing on using our wealth of customer data to drive decision making.

The Customer team are on a growth journey – We’re expanding our team significantly, and we want you to help us with that journey!

What you’ll be doing:

What we are looking for:


Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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