Subscriptions Experience Associate Manager

Sony Playstation
San Mateo, California, United States
18 days ago
Apply

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Subscriptions Experience, Associate Manager

UK (London with Flexible Working) or USA (Preferred San Mateo CA)

Role overview:

Our team operates within the wider ‘Services Commercial’ group who are dedicated to driving growth of PlayStation’s subscription services. This wider group strives to maximise new subscriber acquisition, maximise subscriber retention and provide a compelling reason for people to return to the service year after year. Our product, PlayStation Plus, is critically important to PlayStation’s vision and strategy. PlayStation Plus is subscribed to by the majority of PlayStation users and has seen dynamic growth since launching a multi-tiered proposition in 2022.

This role specifically sits within the ‘Engagement & Experience’ team who are accountable for bringing together a wide variety of stakeholders (Marketing, Communications, PR, Merchandising, Product, Engineering) and driving a cohesive approach to the customer experience (both on and off console). We strive to ensure that every PlayStation subscriber gets the most out of their membership, has an enjoyable and fun experience, can access their benefits easily and develops a loyalty with us which makes them want to maintain their subscription in the years to come.

We’ll need someone with ambition, ideas, a can-do attitude, and the ability to see things through the eyes of the customer to achieve our challenging vision. You will be joining a sub-team purely focused on developing the user experience and optimising customer journeys. What does that mean? Our team’s mission is to craft dynamic and relevant customer experiences that nurture an informed user base, enable users to explore how they want, and clearly demonstrate the value of PlayStation Plus. In the Experience team, you’ll work to develop user experience strategy on console, leveraging our real estate to satisfy customer needs and desired business outcomes. In this role, you will work cross functionally to support content lifecycle moments, engagement events, partner activity, and PlayStation Plus promotions on console. You will also manage multiple on-console experiences, using both current and new features to enhance customer journeys and the way we display content on the service. Additionally, you will analyse and communicate customer behaviour patterns, identifying potential risks and opportunities.

The Engagement & Experience team are on a growth journey – We’re expanding our team significantly, and we want you to help us with that journey.

What you’ll be doing:

What we are looking for:

#LI-BR1

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$131,400 — $197,200 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Create Your Profile — Game companies can contact you with their relevant job openings.
Apply

Related Jobs

Associate Principal Product Manager, Customer Experience (CX)
Rockstar · Manhattan, NY · 17 hours ago
Associate Experience Designer
Zynga · Bengaluru, India · 12 days ago
Senior Data Scientist, GTA+ Subscriptions
Rockstar · Manhattan, NY · 4 months ago
Program Manager, Candidate Experience
Roblox · San Mateo, CA · 27 days ago
Senior Product Manager (Player Experience)
Epic Games · Cary, NC · 17 hours ago
Project Manager : Operations & Employee Experience - Monopoly GO!
Scopely · Seville Grove, Australia · 14 days ago
Sr Manager - Workplace experience
Krafton · Bengaluru, India · 26 days ago
Program Manager, Games Player Experience
Amazon · Bucharest, Romania · 27 days ago
Senior Manager, QA - VALORANT Experience Team
Riot Games · Los Angeles, CA · 28 days ago
Global Player Experience Manager, Monster Hunter Now
Niantic · Tokyo, Japan · 27 days ago
Platform Product Manager, Trust & Safety and Player Experience
Niantic · Sunnyvale, CA · 4 days ago
Platform Product Manager, Trust & Safety and Player Experience
Niantic · Sunnyvale, CA · 7 hours ago

Jobs at Sony Playstation

Management jobs