This job might no longer be available.
Development Support Engineer (Submissions)
1 year ago
Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Role overview:
Here, you will be working with the Submission team to provide support to Developers and Publishers on all PlayStation platforms via our support website, on-site visits and conferences. Once you are embedded in the team, you will need to be on call to support our global teams once a week from 6:30pm - 11pm.
What you will be doing:
- Collaborate closely with internal teams across all the SIE territories to work on solutions for our partners
- Delve deep into our platform requirements, support developers in understanding them, and make sure they are implemented accurately
- Provide technical support, bring attention to, and tackle requests from our partners and/or other internal teams
- Notate our partners’ feedback about difficulties they experience and relay it to the internal engineering teams
- Handle the communication between external and internal parties (including Third Parties Business Relations, Store Operations, Policy, Services) in relation to issues that our partners might experience
What we are looking for:
- Experience working with digital technologies and/or gaming industries
- Superb communication and organizational skills with the willingness and ability to work with multiple teams located in different time zones
- Ability to communicate clearly in a multicultural environment
- Understand and communicate technical concepts sufficiently
- Strong spoken and written English
- High level of flexibility, diplomacy and willingness to change
- Welcoming and proactive with excellent relationship building leadership skills
- Attention to details and good time-management skills
Nice to Have:
- Prior developer relations or support
- Exposure to XML, HTML, JavaScript, Python, C++
Benefits:
- Discretionary bonus opportunity
- Hybrid Working (within Flexmodes)
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On Site Gym
- Subsidised Café
- Free soft drinks
- On site bar
- Access to cycle garage and showers
Whilst this role is part of our team in London, the team work remotely a lot of the time so we are open to candidates based across the UK.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.