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Studio Support Specialist
3 years ago
Studio Support Specialist
Location: Sacramento
Contract Length: 12 months
“Who is EA Capital Games?”
We’re a mobile game studio located in Midtown Sacramento, home to the successful title Star Wars: Galaxy of Heroes, the most successful Star Wars mobile game ever released, charting as the #1 grossing game in over 35 countries, and one of the Top 40 grossing games in the entire world across Apple and Google.
Collectively, we are a close-knit group of gamers, passionate about the creation of genre-defining mobile RPGs, and the vibrant live services necessary to support them. Our team culture is helpful, quick, and collaborative. We take our work – but not ourselves – very seriously.
While walking the halls of our brand-new 31,000 sq ft studio, you’ll hear the cacophony of epic console competitions, lively debates, and the rattle of DICE thrown across a game board. Game nights, happy hours, weekend adventures, and a dog-friendly atmosphere are all elements of who we are.
Responsibilities:
- You will report into a Producer at Capital Games
- You will receive, analyze, and investigate reports of in-game cheating
- Promptly respond to player inquiries in a professional manner
- Follow-up on in-house generated reports of modified game accounts
- Research active websites proliferating modified game code
- Maintain databases of actioned accounts and violation protocols
- Operate in a fast-paced, real-time environment
- Work with customer support, community management, and live team to ensure maximum flow of information about player experiences.
Qualifications:
- Deep appreciation of current mobile gaming environment
- Competent computer skills, with an eagerness to learn new computer-based tool sets
- Top-level critical thinking skills
- Willingness to work occasional swing shift hours and / or over-time.
- 2+ years of college / university education
- Our global benefits package is not included for this particular role.
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