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Studio IT Support Administrator

It is an exciting time to be at Epic. We challenge the status quo. We use insight-led thinking and strategic know-how to foster technology solutions we are truly proud of. By channeling our curiosity and creativity we deliver high impact work - and we have fun doing it!

We are looking for a Studio IT Site Administrator to join our Guildford studio to work with our team to create cutting-edge solutions. This individual will be critical to the Studio’s success as we expand the infrastructure backing the site and support a team of world-class developers.

The purpose of this role is to support users and infrastructure across our European offices in order to make sure that our technology runs smoothly and efficiently, delivering a high level of service for our end users. This will include hands-on support, installation, upgrades, and maintenance of desktop hardware, as well as direct support for cutting edge bespoke demo, education, and presentation environments. In addition to the hands-on elements, IT policies and procedures will need to be defined and documented to ensure consistency throughout the group.

Delivering Epic Games’ vision and growth:

• Assist with group and local projects to help the business move forward, maintaining excellent communications with all stakeholders on all tasks and projects
• Research and recommend new technologies, equipment and services to purchase, fully testing and documenting the systems that we put into place
• Install and test computers and related network hardware in a LAN/WAN environment

Deliver the best (internal and external) client experiences:

• Manage and maintain Epic’s fleet of devices
• Assist in developing and maintaining installation and configuration procedures
• Create and maintain good user instructions for all applications and processes
• Train users on new software and solutions

Deliver the best People experiences:

• Provide outstanding 1st and 2nd line IT support to users across the organization
• Provide emergency or pre-planned out of hours support when required
• Perform ad hoc IT-related duties as assigned by your manager
• Work seamlessly with your local and global IT colleagues, collaboratively solving problems as they arise

You'll Bring:

• 5+ years’ experience in IT
• Proven experience of working in a windows server/client environment
• Good knowledge of IT systems and hardware maintenance
• Understanding of best practices and administration of Active Directory, OKTA, Google GSuite, JIRA/Confluence, or Perforce
• Proficient in using and supporting Source Control tools (Perforce and Git preferred)
• Understanding of IT protocols, including DNS, DHCP, SSH, HTTP
• Experience in both Mac and PC environments
• Experience of working in a busy, games studio environment, where creating relationships with the team is crucial
• Great communication and interpersonal skills whilst being incredibly organized

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