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Senior Technical Program Manager - Cloud Platform

Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's live services. Our charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, primary services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

As a Technical Program Manager, you will manage technology programs, milestones, success criteria, resource allocation needed for modernizing large-scale distributed systems for automated workflows and platform management. That automation will provide optimized workflows for provisioning, observability, and fleet management of on-premises, hybrid, and cloud-native workloads for games and services.

You will report to the Sr PM Manager for Game Server and Workloads Hosting.

Responsibilities:

• You will lead cloud infrastructure and services development efforts and collaborate across independent development teams to consolidate and operationalize platforms.
• You will guide platform vision and engagement goals into tactical efforts with roadmaps, priorities, and measurable milestones.
• You will identify and scope partner / customer requirements to establish user stories, use cases, and requirements.
• You will participate in change and release management that results in zero downtime and zero data loss deployments.

Qualifications:

• Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience.
• 8+ years of program management experience.
• 5+ years of experience across component definition, design, engagement, infrastructure, engineering, and service management for online services and platforms.
• Experience with documentation and work tracking tools like Confluence, GitLab, JIRA, Teams/Sharepoint, Workfront, and Hansoft.
• Familiarity with Cloud Native Computing Foundation (CNCF), Cloud Service Providers (AWS, GCP, and Azure), Continuous Integration and Continuous Delivery (CI/CD) pipelines and principles, and GitOps.