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Sr. Technical Program Manager - Cloud & Data

The Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's live services. Our charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, primary services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

As Sr. Technical Program Manager You will be responsible for defining and managing technology programs, milestones, success criteria, resource allocation, and successful on-time delivery needed for our centralized data management program. That program will deliver data insights across infrastructure environments (cloud and physical) needed for: server and asset management, technology programs, and efficient operations for games and services around the world.

Responsibilities:

• Engagement: Own programs partnering with security, game studios, services, and platform teams.
• Mapping existing data sources with physical and logical architectures need to provide service hosting details and infrastructure insights.
• Form vision, value proposition and roadmap for improvements to data architecture needed for production environment management.
• Provide thought leadership to the development team building key functionality, working with customers/partners to get feedback, and iterating to improve outcomes via centralized data management program.
• Enable, and establish data driven programs, processes, and products.
• Identity and manage cross-group dependencies needed for delivery.
• Quality: Ensuring testing to meet acceptance and performance criteria defined by the program.
• Service Management: Participating in change and release management that results in zero downtime and zero data loss deployments.
• Efficient: Driving for services and platform operations that are easy to use, integrated, and resource-efficient.

Qualifications:

• Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience
• 5+ years of cross group program management experience.
• 3+ years of experience across component definition, design, engagement, infrastructure, engineering, and service management for online services and platforms.
• Understanding of data management across technology and business domains.
• Establish data contracts & interfaces with partners to enable end-to-end features for customers.
• Background in HDFS, Kafka queues, Spark, Hadoop, ETL pipelines are a plus.
• Experience in cloud computing, online gaming, or similar industries.
• Experience with documentation and work tracking tools like Confluence, GitLab, JIRA, Teams/Sharepoint, Workfront, Hansoft.
• Familiarity with Cloud Native Computing Foundation (CNCF) and Cloud Service Providers (AWS, GCP, and Azure).
• Understanding of distributed systems, containers, microservices, Docker, Kubernetes is desirable.

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You will report to the PMO lead for Products & Services: Infra Platforms, Observability, and Infra Optimization.