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Sr Systems Administrator

Who We Are:

Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. For more than 25 years, our development teams have created some of the most critically acclaimed and commercially successful entertainment experiences, captivating and engaging audiences around the world. We are incredibly proud of our ability to deliver consistently the highest-quality titles, as well as our colleagues who help to create our unique culture and work environment that is inclusive, diverse, and dynamic.

While our offices are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

The Challenge

This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives, while providing assistance for development workloads, major game releases, and the unique business needs of Take-Two.

The ideal candidate will be a well-rounded IT professional and a key member of our Global Support team with strong hardware and software troubleshooting skills, as well as in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM and AirWatch. Additionally, having a high motivation for looking at areas of opportunity for improving process through automation and helping the team decrease repeatable incidents is also highly valuable.

What You’ll Take On

• On-site contact for technical operations and support of all production and development environments.
• Must work jointly with business and development groups to assess their support needs to identify and deliver the resources required to meet ambitious goals.
• Ensure all client requests and operational problems are update/resolved within a timely manner.
• Assist with both on-site and off-site events including setup, event support, and teardown.
• Passionate about delivering outstanding client experience and support.
• Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
• Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
• Assist with employee on-boarding ensuring new staff is ready to work on day one.
• Maintain inventory/asset management for company provided equipment and software.
• Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.
• Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
• Some local travel may be required.

What You Bring

• 6+ years experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware
• Operating System configuration, management, and support for desktop/laptop and server
• Network: Experience implementing, managing, and troubleshooting network devices and infrastructure
• Experience using Okta or similar SAML and Two-Factor Authentication solutions
• Familiar with using SCCM for Desktop OS deployment and software management
• AirWatch/Intelligent Hub or equivalent Mobile Device Management experience
• Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals
• Games Consoles: A good knowledge of current gen consoles (Xbox One, PS4, Nintendo Switch, PC) is vital. Any knowledge of development kits is a plus
• Productivity Tools: MS Office, Video Conferencing (Zoom, Skype), Slack
• Remote Work Solutions: VPN, VDI (Horizon View)
• Storage: Solid understanding of both local and NAS based technologies (Netapp, Nutanix) as well as cloud-based solutions (Dropbox)
• Security: Solid grasp of security standards and methodologies
• PowerShell and scripting experience
• Conference Room and AV technology experience
• ServiceNow or equivalent helpdesk ticket system experience
• Attention to detail and high degree of accuracy in recording and reporting
• Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience
• A real passion for video games and the industry
• MCSE, MCDST, ITIL, Network+, A+ certifications preferred

What We Offer You:

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks. Fitness allowance, employee discount programs, free games & events, stocked pantries and the ability to earn up to $500+ per year for taking care of yourself and more!

#LI-DA1

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.