Sr. Solutions Services Manager

Electronic Arts
6 days ago

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#WeAreEA and we exist to inspire the world to play.

EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for people to make great experiences for our players. People that will come to the office excited to work and have some fun.

We celebrate diversity and inclusion by making this a place where you can come to work and be yourself. And strive to create great experiences for our employees as often as our players.

Come join us! We’re hiring a Sr. Solution Services Manager to join EA’s Worldwide Customer Experience (WWCE) organization.

Our Senior Business Analyst will be a primary consultant in our organization to help teams identify and frame problems in a way that enables them to build the right customer solutions. Our Senior Analyst will have a great “systems” approach and recognize the inter connectedness of people, process, and technology. Our ideal candidate will have 5 to 7 years of experience working with Lean Six Sigma, cross functional agile teams, and preferably experience in Customer Service.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

Responsibilities

Preferred Qualifications:

● Bachelor's degree in Business management, or related discipline required. MBA degree preferred

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