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Sr Quality Analyst

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

Do you want to help build the highest quality products at EA Sports? Do you have a passion for identifying what makes something amazing and how it could be improved?

At EA a Senior Quality Analyst is responsible for executing a Quality Assurance strategy on an assigned feature or subset of features in an embedded environment. You will focus on collaborating with the development team and other QA partners to provide support upstream in the development process, with the ultimate goal of hitting the highest quality bar possible.

EA are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities:

• Deliver technical, quantitative and qualitative feedback on assigned features to the development team, be the voice of quality for the project.
• Execute pre-integration build verification and reporting processes, along with content testing strategies using development tools.
• Utilize various testing methodologies on appropriate features/tools, while also analyzing feature sets to find opportunities for automation.
• Use telemetry to augment test requirements and plans.
• Craft or utilize existing tools to improve and measure QA efficiency, quantifies efforts.
• Brings together and updates key project and test knowledge through wikis, documents etc.
• Work with onsite and offsite teams to help drive the title to quality.
• Works closely with production/design partner to prioritize issues in our bug database
• Main point of contact to ensure all known issues from the community regarding the live game and from our internal playtests are tracked/logged/prioritized according to the products goals.
• Work with design team to create proper test case documentation and KPI’s for measuring feature success.
• Work with analytics partners to objectively measure data against KPI’s and suggest opportunities for improvement.
• Be the main point of contact when it comes to Player sentiment in the current live version of the game as well as the game within development in relation to the overall product goals
• Work closely with internal research teams to gather Player feedback and sentiment around feature quality and where improvements could be made.
• Work with Comms partners to gather Player feedback and sentiment that represents the overall community and it’s various sub sections in the live environment
• Help prioritize gameplay tuning/patch plan for the live game and conduct internal testing/play tests to objectively measure progress towards tuning/patch fix goals
• Responsible for developing internal play test plan for features that are in development to get feedback that can be measured against the products KPI’s

Skills:

• Develop and build strong working relationships with development teams and execute a development QA support strategy during development.
• Dedicated, flexible, and able to adapt QA process to the critical needs of partner teams.
• Understands concepts of defect prevention and defect containment.
• Experienced with Grey/White box testing in development environments.
• Understands the value of automated testing and knows how to appropriately approach usage.
• Familiar with common automation toolsets, EA proprietary tools are a plus.
• Able to collect and transcribe quantitative data in forming risk assessments, generating solutions and raise to applicable partners.
• Active listener with both peers and partners, can drive conversations, and supports team participation.
• Analyzes personal and team process for innovation opportunities, and raises potential improvements.
• Strong observational skills, analytical, and focused on detail.

Experience:

• 3+ Years of QA testing experience, with 2+ years within embedded dev support environments.
• Savvy with social media networks
• Huge plus to have education and/or experience in game design