Sr. Manager of Global CRM Product Management

Sony Playstation
San Mateo, CA, United States
9 days ago


PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Sr. Manager of Global CRM Product Management

San Mateo, CA

Are you a self-starter who is hardworking and ambitious? Do you like to get results with enthusiasm and affect substantial change? PlayStation's Global Marketing team is growing!

We are looking for a Sr. Manager of Global CRM Product Management (Omnichannel) to join our team. You will have a strategic and visible role within Sony Interactive Entertainment’s global marketing team. You will be responsible for PlayStation’s CRM platform, leading the development of data-enabled capabilities that allow us to create personalized and relevant content and communications in our owned channels.

This role will partner with the campaign strategy, audience analytics, and product & engineering teams. Together you will scope, prioritize, and drive the CRM technology roadmap while balancing quick wins against long-term capability development. This is a very unique opportunity to join a newly formed global team and impact and influence our direction as we invest in evolving the technology foundation on which we build the future of automated personalization.

You will bring deep experience to the development and delivery of CRM capabilities. Discover and develop infrastructure, products, and other features that deliver both meaningful benefit to our users and strategic success for our company. Day-to-day, you'll oversee our relationship with Salesforce Marketing Cloud and other technology partners, and will guide and motivate a team of product managers and developers.

Main Areas of Responsibility:

CRM (Omnichannel) Product Management:

Team Management & Leadership:

Required Qualifications:


Bachelor Degree or equivalent experience required.


Required and Preferred

Candidate Preferred Qualities

Well versed with developing and growing a highly effective team; manage team members to successfully deliver on program goals.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

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