Sr. Manager, Service Delivery Operations

Electronic Arts
Galway County Galway Ireland
4 days ago

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Senior Manager of Service Delivery Operations

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We’re hiring a Senior Manager of Service Delivery.

This person manages teams on the delivery of service across contact channels and languages. They report to the Senior Director of Service Delivery and Transformation. This role is responsible for managing contact center performance, developing talent and fostering a culture of stability through transformation.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

A Senior Manager of Service Delivery will work with their teams to drive consistent quality interactions in the most efficient way possible. This role is critical to ensuring that EA delivers the best interactions across languages and channels.

So how does the Senior Manager of Service Delivery make great experiences for players? They:

If this role is for you, then you are:

If you’re interested in this role, you’ll need these skills or experiences:

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

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