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Sr Manager, Data and Analytics

WHO WE ARE

NCSOFT is a premiere digital entertainment company and global publisher with worldwide locations and more than 4,000 employees focused on bringing extraordinary games to life for millions of fans around the world. Established in 1997 and headquartered in Seoul, South Korea, we quickly became a key leader in online games. Best known for critically acclaimed franchises including Lineage, Aion, Guild Wars, and Blade & Soul, NCSOFT is also one of the world’s top mobile developers with Lineage 2M occupying the #1 grossing revenue slot on Google Play. Our core goal is making people in this world happier by delivering games that entertain a globally connected audience has remained the same. Our culture is innovative, creative, collaborative, and impactful, and we are passionate about creating the best gaming experiences for our players.

NCSoft West is hiring a Sr Manager to lead the data team for our storied game studio ArenaNet; this is a leadership position that will work closely with the heads of the studio to help push them into the future by creating an insights-led ecosystem and empowering the designers and developers to meet the players’ needs as best possible.

WHAT YOU'LL DO

• Lead the data team for ArenaNet with a heavy focus on Guild Wars 2, ensuring that the development team has a best-in-class self-serve BI environment, while helping to build up an insights-driven ecosystem that will aid delivering the player the best experience possible
• Collaborate with development team leaders to build a data and insights roadmap that will help answer questions about the upcoming development of GW2 and lay the foundation for insights empowering the future of the franchise
• Build user-stories to represent various personas on the game team and work towards their fulfillment by partnering with central tech to set the roadmap on data product development
• Identify and propose areas where data can be utilized better and seek out ways to bolster the knowledge of the game team via data capabilities
• Jump in and help deliver the data products themselves via aiding your team in statistical modeling and development of the self-serve BI environment

WHAT YOU'LL NEED TO BE SUCCESSFUL

• Strong understanding of SQL and Python, and familiarity with AWS and common data visualization toolsets
• Knowledge of basic statistical ideas; is not necessarily a data scientist, but can play one on TV
• Excellent problem-solving capability and associated record of accomplishment
• 8+ years of experience in the data and data insights space
• Bachelor's in computer science, Mathematics, or similar field, with master's preferred (or equivalent experience)
• 4+ years managing a team of data personnel
• Demonstrated history of supporting an ongoing live service
• Demonstrated history of collaboration, especially in a creative setting
• Excellent communication and ability to convey technical ideas to a non-technical audience