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Sr. Director, Head of Technology
3 years ago
A day in the life of our Sr. Director, Head of Technology:
Lead and represent the overall Technology strategy for Rooster Teeth, LLC
Improve the business value of technology services
Represent technology for Rooster Teeth within the WarnerMedia / AT&T portfolio to align services and optimize costs
*In this climate of constant change, candidates must be able to work and telecommunicate from home, as well as be able to work onsite if/when that becomes an option.*
Responsibilities:
- Technology
- Ensure proper functioning of IT systems, including telecommunications, networking, voice/video conference system, security, finance, productivity suite, desktop and system administration, and IT infrastructure
- Oversee the Animation Engineering team responsible for software development and quality assurance to build and extend our Animation production pipelines
- Provides oversight of IT operations, quality of user experience, and IT support across office locations to employees and contractors
- Innovate and improve technology in alignment with business needs
- Work cross functionally with product and engineering teams to efficiently deliver the Rooster Teeth experience to users.
- Process
- Coordinate SLA/OLA creation, reviews, and updates
- Define and enforce technology/security policies
- Manage budgets for corporate IT cost expenditures including third-party vendors, asset procurements and technology staffing.
- People
- Lead managers of IT services, Animation engineering, and Quality Assurance
- Develop high-performing teams by monitoring, mentoring, directing, coaching and conducting performance reviews
- Lead by example through demonstrated technical skills as well as excellent interpersonal, management, and customer service skills
- Delegate authority to team members
- Create a climate of learning and continuous improvement
- Build trust with counterparts on other teams
- Ensure transparency to stakeholders
Qualifications:
- Qualifications:
- Bachelor's degree in Computer Science, Information Technology or related experience
- 8+ years leading functional teams and direct manager responsibility
- Ability to lead and develop a cross-functional team of technical experts in IT, Engineering, and Quality Assurance.
- Strong written and verbal communication skills
- Strong negotiation and influencing skills
- Embody and be an evangelist for exceptional customer service
- Excellent troubleshooting experienceIndependent thinker, ability to analyze complex processes and map them to our organization
- Deep understanding of Information Security
- Experience using ticketing systems and establishing best practices
- Experience with digital transformation of technology services
- Experience with change management
- Experience with the evaluation, negotiations and management of vendors
- Ability to support and enable users in a creative office environment
- Significant experience in heterogeneous network environments including macOS, *nix and Windows
- Strong experience as an IT professional and Tech Evangelist
- Deep understanding of networking concepts and troubleshooting
- Strong understanding of VoIP telephony solutions
- Previous experience with IT Asset Management (ITAM)
- Excellent organization and project management skills
Bonus:
- Previous experience with Mobile Device Management (MDM)
- Experience managing IT or Engineering teams who support a media/entertainment business
- Direct experience building content creation workflows for the entertainment industry
- Experience with Agile/Scrum
- Experience with Continuous Development
We are an equal opportunity employer and value diversity at Rooster Teeth Productions, LLC. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Rooster Teeth
Rooster Teeth is a fan-driven, community built entertainment company. From humble origins in a spare bedroom, Rooster Teeth created the web series Red vs. Blue, an innovative form of entertainment for a changing media landscape that sparked the growth of a passionate global fandom. From that foundation, Rooster Teeth pioneered a direct-to-consumer lifestyle brand for its growing online following with subscriptions, advertising, e-commerce, and live events. Rooster Teeth produces several original content series including RWBY, the most popular western-style anime series today, The Rooster Teeth Podcast, and daily video series featuring an in-house cast of influential talent. With broadcast and live-action production capabilities and a world class animation studio, Rooster Teeth engages industry-leading networks, streaming entertainment services and creative talent to develop projects that reach global audiences through its Studios division. Rooster Teeth cultivates the gaming lifestyle it helped define with partnerships through its industry-leading video-first podcast network, The Roost. Rooster Teeth has a massive global footprint of more than 45 million subscribers to its YouTube Network, 5 million unique weekly viewers across its
RoosterTeeth.com hub and more than 4 million registered community members. The company was founded in 2003, and is a subsidiary of Otter Media, a WarnerMedia company. Discover more at
RoosterTeeth.com.
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