Sr. Customer Success Manager, Tilia

Linden Lab
19 days ago

Company Snapshot

Linden Lab develops platforms that empower people to create, share, and thrive within virtual experiences.

Founded in 1999, the company first launched Second Life , the groundbreaking virtual world enjoyed by millions around the globe, in 2003, which has since gone on to boast nearly two billion user creations and a vibrant $500 million (USD) economy.

Tilia Inc. , founded in 2017, is a wholly-owned subsidiary of Linden Research, Inc., and a licensed money transmitter in the U.S. Tilia enables publishers of video games and virtual worlds to create in-world economies and monetize user interaction. Built from the ground up to be robust, flexible, and secure, Tilia powers virtual economies of leading and cutting-edge publishers with hundreds of millions of dollars in circulation.

Together, we’re Linden Lab. If you want access to the forefront of virtual words and the financial rails that power them, this is the place for you. We invite you to come as you are.

Role Overview

We are seeking a dynamic Customer Success Manager for our Tilia business that will focus on sales operations and customer onboarding. Reporting to the Director of Business Development, this role will ensure smooth processes are in place for all steps of the sales process.

This customer-facing role would be leading communication, both internally and externally, as we navigate the implementation journey and ongoing relationship with our partners. The Customer Success Manager would work closely with all involved departments (Sales/BD, Engineering/Product, Compliance, Legal, Underwriting, Finance, Marketing and Leadership) to put detailed processes in place that ensure a smooth customer experience while meeting all department requirements.

You will focus on opportunity tracking; ensuring our internal CRM is maintained with all open opportunities up to date. This includes fine tuning the current CRM infrastructure, and updating based on individual department needs, as well as working with all departments to ensure a great customer experience.

What We’ll Offer You

The stability of an established company with startup momentum. An unparalleled opportunity to create -- relationships, systems, strategy and culture. An environment where your voice will be heard and your impact deeply felt. A sense of belonging where your work is appreciated and rewarded.

At Linden Lab, you'll be surrounded by creators, supporters, advocates, strategists, and hilarious human beings - all of whom are eager to collaborate and grow alongside you. In the Customer Success Manager role you will have the opportunity to shape our sales processes and build key relationships- working closely with leadership and our customers.

What We’ll Create Together

What You’ll Bring to the Team

At Linden, we celebrate all the dimensions of diversity, including diversity of experience. We recognize that candidates applying for this role will be most successful if they bring the following with them:

Work Environment & Physical Demands

As a remote-first company, we take great care to ensure an inclusive experience for all Lindens. You may be offered the opportunity to travel to company meetings and events, however this is not a requirement. We aim to optimize for remote attendance, not just accommodate it.

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use the computer and communicate with coworkers in a remote office environment. The employee frequently is required to stand or sit to complete work and may occasionally lift and/or move up to 10 pounds.

The Fine Print

Linden Lab celebrates diversity of thought, race, national origin and culture, age, experience, religion, economic and social status, gender identity and expression, sexual orientation, marital status, veteran status or disability status. Building a culture of inclusion allows us to create and share experiences with each other, and with our virtual communities. We always seek to maintain a diverse and welcoming workplace, and candidates from all backgrounds are encouraged to apply.

The statements herein are intended to describe the general nature and level of work being performed by employees in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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