Specialist, Player Experience Interactions

Ubisoft
Pune MH in
3 days ago
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Job Description

Title : Specialist, Player Experience Interactions

Reports To:Team Leader, Player Support

Note - Final designation will be decided based upon interview ratings.

Job Description

JOB SUMMARY:

Under general supervision, in an in-bound web ticket and chat environment, the Player Experience Interactions Specialist will provide general customer service included but not limited to technical, payment, and account support.

Assistance must be provided professionally and personally utilizing clear written communication. Customer representatives are required to perform other work as necessary to ensure smooth operation of the team environment and department.

Ubisoft customer representatives are experts in internal troubleshooting procedures and practices and are able to communicate these with full confidence.

Duties and Responsibilities:

Required Knowledge:

Ability to write clearly and accurately following conventional rules for grammar, mechanics, and spelling

Demonstrated typing efficiency and accuracy

Proficient use of PC and customary productivity applications

Knowledge of computer systems and gaming platforms

Familiarity with good service practices and core values

Pleasant, patient, and friendly attitude

Ability and willingness to work in a team environment to achieve the greater good

Ability to follow through and achieve action items in a multi-tasking environment

Personal Skills:

Qualifications

Company Description

Ubisoft is composed of over 16,000 talented people located in 5 continents across the globe. The company’s 40+ different creative studios work together each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

Ubisoft Customer Relationship Center takes care of assisting gamers and is in-line with Ubisoft’s mission: “Player First”.

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