Sourcing Analyst

Electronic Arts
Galway County Galway Ireland
15 days ago
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Sourcing Analyst

This person will work closely with the Sourcing Manager to lead the efforts around commercials and contracts by working with our vendor service partners and our partners at EA such as Legal, Security, GSS to ensure we build contracts that drive operational performance and efficiency while delivering on our requirements.
This role is part of EA’s Customer Experience organization and will report to the Sourcing Senior Manager in the Service Delivery Operations org. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

A Sourcing Analyst will have a good understanding of contact centers and contact center outsourcing landscape. They will have experience building vendor service partner contracts, ensuring the right contract structure is in place to deliver on operational requirements. They will work to continuously improve our contract structure and be abreast of happenings in the outsourcing industry to support the creation and delivery of the Service Delivery Operations sourcing strategy.

So how does the Sourcing Analyst make great experiences for players? They:
● Improve on our existing contract structure to deliver on operational requirements and drive performance
● Identify new sourcing models that can support business challenges, such as peak staffing
● Make recommendations to continuously improve our sourcing model to gain efficiency, true redundancy and cost effectiveness
● Stay current on changes and innovation in the global outsourcing industry
● Participate in contract reviews, enhancements, renewals and new contract creation
● Participate in the development and implementation of RFP that support the identification and selection of partnerships
● Create and maintain a site setup checklist that reduces disruption in onboarding
● Work both collaboratively and autonomously to drive continuous improvement in the sourcing processes to improve effectiveness and timelines
● Partner across WWCE to ensure department pain points and gaps are addressed in outsourcing model and contracts, to include the recommendations for sourcing a range of functional areas

If this role is for you, then you are:
● entrepreneurial – a self-directed and motivated person that’s able to personally jump in, roll up their sleeves, and execute
● a driver – a leader drives toward a target and leverages the power of influence through collaboration and relationships
● pro-active – provides suggestions and takes the lead on initiatives without being asked, believes that actions speak louder than words, and thrives on achievement
● customer-focused – champions advisors and players at every table and every decision
● curious – investigates situations, asks relevant questions, and gives specific and actionable recommendations
● creative – an ability to find out-of-the-box and non-traditional ways to problem solve
● efficient – highly resourceful, organized, and evaluates everything to implement ways of doing things better
● bold – willing to take risks, have difficult conversations, and lead through new and uncomfortable ways of operating

If you’re interested in this role, you’ll need these skills or experiences:
● 5 or more years of experience in contact center management
● 2 or more years’ experience with partner relationship management
● Strong understanding of creating, renewing, and executing vendor contracts
● Experience developing new processes, leading meetings with purpose, and driving change management initiatives
● Excellent verbal and written communication skills, and the ability to interact professionally with a diverse group of staff and senior management
● Strong at documentation and presentation skills to track multiple workflows and educate with purpose
● Curiosity and interest in staying up to date on the outsourcing industry

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