Solutions Engineer

Who we are:

Chartboost is the leading in-app monetization and programmatic advertising platform. We reach a global audience of over 700 million monthly active users and process over 2.7 trillion monthly advertising auctions. The Chartboost SDK is one the most widely integrated mobile ad SDKs and through the Chartboost Exchange, Ad Network, DSP and other services, we empower mobile app developers to build businesses, while connecting advertisers to highly engaged audiences.

We provide game developers with a wide array of products to empower their business and help them grow. Behind the scenes is a very complex and robust system with a lot of moving parts. This role needs to understand all pieces of the Chartboost platform and diagnose even the smallest issue. Time will be split between writing code to develop tools and working with developers and internal customers. Chartboost has many clients with all levels of proficiency and we pride ourselves on providing a high level of service to all clients. The goal of this role is to continue providing and improving our world class support to game developers.

Impact you will make:

• Help new developers integrate Chartboost SDK, test, and set up campaigns to serve their specific needs
• Build and maintain internal tools to help solve problems and make Chartboost more efficient
• Have a strong understanding of adtech, Chartboost, and our technology stack
• Understand customer needs and work with product and engineering to make it happen
• Dive into client reported issues and determine the root cause
• Communicate best practices to mitigate future issues
• Test reported bugs and new features
• Write scripts to handle various customer needs
• Handle inbound support request from customers via email, occasionally jump on a call, or attend a meeting
• Support and teach other Chartboost employees on the technical aspects of the product. Be the go-to person for all technical questions/issues/problems in the local office
• Communicate with teams from our HQ in SF to always be on top of any changes or arising issues
• Create new knowledge while solving problems, and document it for the rest of your team

Who you are:

• You know how to turn a customer into a Chartboost promoter. When they are done with you they will have tweeted and told all their friends that Chartboost is awesome
• You have worked with web technologies and are fluent in 1 or more languages (Javascript, PHP, Python)
• You have worked with mobile technologies and are familiar with Java & Objective-C
• You may not know the full stack, but you understand how it works together
• You are data driven and have experience with MySQL, MS-SQL, or equivalent
• You understand networking, its pitfalls, and why that is important in this business
• You are well versed in Mac OS (bonus:UNIX)
• You know how to prioritize and triage, but you still do not forget about the little guy
• You love learning, you love helping people, and you want to get people excited to use Chartboost
• You are not scared of not knowing and you will not stop until you find the answer. You are very proactive and can learn independently
• You have admired the Nordstrom, Apple, Ritz Carlton service ethos
• 4 year technical degree in engineering or equivalent experience
• Fluent in English with world-class written and verbal communication skills

Perks:

• Competitive salary and discretionary annual bonus scheme
• Create next-gen games that will be played and loved by millions of players around the world
• Work in a family-oriented, collaborative team that invests in your development and growth on-the-job
• A diverse team of friendly, fun and supportive co-workers
• Flexible working hours & crunch-free working culture
• Communal music and laid-back atmosphere
• Summer/Christmas parties and Happy Hour in the studio each Friday
• 26 days holiday + bank holidays, 2 paid personal days
• 6 months of fully paid maternity/adoption leave or 16 weeks of fully paid paternity leave (eligibility criteria apply)
• Pension plan with a double matching employer contribution (capped at 8%)
• Private medical insurance, dental insurance and healthcare cash plan
• Life insurance, accident insurance and long-term disability insurance
• Company Employee Stock Purchase Plan (ESPP) (eligibility criteria apply)
• Fitness Reimbursement plan worth £600 per annum
• Charitable Giving Platform to which the Company contributes a 2:1
• Annual season ticket advance and cycle to work schemer

More about us:

We are proud of the product we've built and appreciate the impact it has on other people's businesses and lives. We want to be surrounded by people who are always finding opportunities to try something new and grow. We love data and anything that helps drive intelligent decisions and always design with the user in mind. Sounds like a fit? Join us, and be part of the team that will change the future of mobile gaming!

We are an equal opportunity employer — we celebrate diversity and are committed to creating an inclusive environment for all employees and make our hiring decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.