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Software Engineering Program Manager - Social Platform

The EA Digital Platform (EADP) group provides central services that help game teams to tap into the power of the global EA ecosystem. Compatible across multiple platforms anddevices, our platform empowers teams to foster deeper, more meaningful relationships with our players. The EADP is the foundation on which EA's games are built. By providingreusable capabilities that game teams can easily integrate into their games, we allow them to focus on making incredible games.

The EADP Social Platform focuses on online services that promote the next generation of capabilities to make gaming a more social, inclusive, and collaborative experience. We are alarge, distributed group of engineers, program, and product managers building backend systems for finding and communicating with people in our games, and creating safe and healthy play communities.

Who We're Looking For

You will report to Director of Program Management. As Technical Program Manager for EADP Social you will provide planning,management, communications, and coordination for EA's social gaming platforms. You'll have a natural desire to communicate and organize, and always be on the lookout for better ways of working, improving processes, and simplifying our software development and release lifecycle.

Responsibilities:

• Manage the development plan, schedule, and process for multiple simultaneous projects, including tasks, resources, quality, time, priorities and costs.
• Report on progress to management.
• Coordinate releases, including tracking bug/quality metrics, and ensuring agreement of schedules with customers, our testing group, and other technology groups.
• Engagement: Lead large programs across digital platforms engineering, game studios, services, and digital platform teams for solutions needed to run connected games efforts.
• Balance goals and roadmaps from Product Management with estimates and capacity constraints from Development to provide measurable milestones.
• Resolve risks to the delivery of quality products.
• Support Product Management by working with the engineering team and partners (central teams, game teams) to refine requirements for development.
• Manage cross-group considerations needed for delivery.
• Pursue continuous improvement efforts based on the feedback from our partners related to performance indicators.
• Data: Use data and our requirements to provide important insights on vision, requirements, and service improvements.
• Create new process improvement protocols to address persistent program problems.

Experience / Education:

• Undergraduate degree in Computer Science, Engineering, Business or equivalent experience.
• 3+ years program management experience running medium to large software programs.
• 3+ years of experience with modern project management and SDLC processes and artifacts.
• 3+ years experience across component definition, design, engagement, engineering, and service management for highly available online services and platforms.
• Experience with documentation and work tracking tools like: Confluence, GitLab, JIRA, Teams/Sharepoint, Workfront, Hansoft.
• Experience working on high-scale, high-availability multi-tenant web services is a plus.
• Experience working with multiple teams and partners across organizations.

Attributes:

• You understand the difference between detail and minutiae. You like to know what's going on, and make sure everyone else knows too.

• You create enthusiasm and an environment where everyone can do great work. You like working with other people, and bringing people together.
• You understand how to prioritize. You understand how long things take, and you can sequence and order tasks.
• You are risk conscious, and are always looking to track and avoid things that concern you.
• You aim to bring imagination, original ideas, and excitement to everything you do.
• You like to back up proposals and decisions with data. You enjoy digging into information to create justification.
• You act with the curiosity and courage that it takes to experiment and try new things.
• You understand the technical architecture of API-driven web services, and have a technical understanding of how services work together.
• You are can explain technical concepts to non-technical audiences.

Bonus

• Understanding of and a passion for the digital gaming space
• Previous programming experience