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Software Engineer, Engine Support

The opportunity

This role sits within Unity's Premium Support team which connects our customers to our development teams.

Our customers have a wide variety of problems that require quick thinking to keep their projects on track. This is where you step in, working to tackle these problems with curiosity, flexibility, and positivity. In return you will constantly be learning about Unity's core technologies and its latest features, and get to help nurture some of the most exciting games in development today!

Game Engine technologies is your playground, and software integration is your favorite kind of challenge; you love it when customers present a wide variety of problems that require your particular brand of agile-thinking and problem-solving skills. New problems every day? No problem -- especially when you don’t already know the answers, because you're happiest when you're learning something new!

What you’ll be doing

• You are the first line of support for technical inquiries from game developers, using the Zendesk technical ticketing system to manage and prioritize issues
• Participate in client meetings as a domain specialist for technical product details
• Investigate, research, debug, and solve integration problems, interacting with customers and internal development engineers as needed to do so
• Improve, expand, and develop the documentation, resource materials, and technical FAQs
• Profile and debug as needed

What we’re looking for

• Experience in software development or support, with strong programming skills in C++, C#, .NET, or related.
• Experience developing, debugging, and profiling native apps on mobile and standalone devices.
• Phenomenal teamwork and interpersonal skills, strong communication skills, proactive attitude, and a drive for results
• Proficient written & spoken English
• Travel up to 10% may be required

You might also have

• Previous Unity development experience
• Previous experience in a B2B technical support role
• Experience with game engines and development environments (such as Unity, Unreal, Cocos2d)

Life at Unity

Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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