Social Media Support Agent

El Segundo California 90245 United States of America
15 days ago


Job Title:

Social Media Support Agent

Requisition ID:


Job Description:

Job Title: Social Media Support Agent

Reporting To: Manager, Player Support Operations

Department: Customer Support

Location: El Segundo, CA

Your Mission

Activision, the publisher of the hit Call of Duty®, Guitar Hero®, and Skylanders® franchises, is looking for passionate gamers to join our Social Media Support team. If you are an avid gamer, who has excellent communication skills and enjoys helping people, come be a part of our team and help us support great games!

Social Media Support Agents support Activision customers with game related issues via social channels such as Twitter, Facebook, and Reddit. Through problem identification, troubleshooting, education, and resolution, Social Agents are required to provide innovative and exceptional customer handling. As a key member of the Customer Care team, Social Agents are expected to maintain Activision’s culture of excellence and commitment to quality in every aspect of their work.

This is a highly visible forward facing position requiring an extensive knowledge of Activision products and services.



Player Profile


Physical Requirements:

The position requires the ability to perform essential job functions which may typically include sitting; walking; standing; bending; use of hands to type, handle or feel, reach with arms or hands, stoop, kneel, talk, see, hear and carry light items such as papers, notebooks, pens, etc. May also require occasional travel by car or plane.

Note: The Social Media Support Agent will be hired as a Volt employee working on-site at Activision as the client. The employment relationship and any employment related questions or concerns will be managed by Volt as the employer. Employment with Volt is contingent upon an acceptable background investigation and training period. All employees must submit to a seven-year multi-county and separately held misdemeanor court search and seven-year federal criminal search.

Thank you for your interest in working at Activision. Only applicants that have been selected for an interview will be contacted. There are no internship positions available. Sorry, relocation is not offered.

Your Platform

We’re headquartered in Santa Monica, California, housing multiple teams across many disciplines of Marketing, PR, Sales, Supply Chain and other corporate functions such as HR, IT, Legal, Facilities and Finance. Santa Monica is the nerve center of our company, where the best ideas combine with unrivalled rigor to create the biggest and best entertainment experiences in the world.

Our World

Great Games Start with Great People! This is an exciting time to join us!

Ask anyone who works at Activision, or with Activision, their favorite thing about it, and they’ll tell you, it’s the people. We have world class brands, infrastructure and resources, but our success doesn’t come from assembly lines producing widgets. Our success comes from people producing greatness together. We are nothing without our employee’s brilliance. So if you’re interested in our biggest priority, it’s the people.

Activision is more than just the leading developer and publisher of video games; we are the creators of some of the world’s biggest, most ground-breaking titles in the industry. Our portfolio includes Call of Duty®, Crash Bandicoot™, and Destiny.

Activision is a division of Activision Blizzard (NASDAQ: ATVI), headquartered in Santa Monica, California with locations across the globe. Activision Blizzard is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology, and entertainment. A member of the S&P 500 and recognized on the 2018 FORTUNE 100 Best Companies to Work For® list, Activision Blizzard has operations throughout the world with approximately 10,000 employees and players in 196 countries.

The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.


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