Social Customer Support Agent (French Speaking role)

Newcastle upon Tyne England gb
10 days ago


Job Description

A new and exciting position in the ever-changing world of social media. This dynamic role will be challenging and rewarding as you will be engaging with customers on some of the most flexible channels available to them. Key responsibilities are:

• To consistently provide solutions to our consumers and deliver an exceptional customer experience with every interaction.

• To support all consumer contacts in the specified native language; using social media and forums in coordination with the Community management team.

• To act with autonomy and collaborate with the rest of your team to provide accurate and thorough solutions to customer issues.

• To look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams.



Company Description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond ? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Challenge accepted ? Join us and create the unknown.

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisation

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