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Player Services Manager (Customer Care/Experience)

Riot Games
São Paulo, Brazil
4 years ago
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Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

THE ROLE:

As Player Services Manager you'll have three scopes to lead:

Moreover, because your past experiences allowed you to be in touch with Tech topics, you can organize and remove obstacles to software development projects with methodology, communication, linking all resources where coding is necessary to create a solution which will help Brazilian teams amaze local players (and, who knows, worldwide ;) ).

Overall, you will also have the mission to develop talents under your leadership. It’ll be part of your responsibility to build trust with those who you will lead, besides understanding their motivations and personal goals, supporting and evaluating their personal development plans and performance cycles, so they will grow and achieve new levels in their career and life.

THE TEAM:

As a São Paulo Rioter, you'll join a team of player-focused pros that share a rejection of convention and a maniacal passion for gaming. Riot Games São Paulo is dedicated to creating tailored player experiences that show local players they aren't lost in translation. You will report to the Operations Director.

YOU ARE:

OUR PERKS:

It’s our policy to provide equal employment opportunities for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00).

Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.

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