Service Technician

Job Posting Title

Summary

What You'll Do

As a Service Technician you will play a crucial role in supporting our customers with service calls and providing a full range of technical support and other activities to Aristocrat customers. You will support our customer venues locate in Newcastle.

You will be working on all on-site installation, repair, maintenance as well as diagnosing errors or technical problems and determining proper solutions whilst delivering excellent customer service.

Specifically you will:

• Complete preventative maintenance and reactive repairs on the full range of Gaming equipment
• Perform equipment upgrades, modifications and game change conversions
• Work with the team for installations and removal of gaming product as well as relocations
• Capture and update all activities in Salesforce
• Provide technical and product information to customers to increase their knowledge
• Provide a high level of customer service and exceed customer expectations
• Ensuring all activities meet compliance and regulatory requirements

What We're Looking For

You are a trustworthy, self-starting logical thinker, looking to work as part of a close knit high performing team. You are coachable, a quick learner and are an absolute people person.

• Have a positive attitude and strong work ethic
• Enjoy interacting with customers with the ability to build great relationships
• The ability to work both unsupervised and as part of a team
• Have a practical mindset and be able to think on your feet
• An interest in Gaming machines would be an advantage
• Enjoy the challenge of fault finding to quickly diagnose and rectify at pace
• Be physically fit as this role entails some heavy lifting
• Full driving license

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.