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Service Reliability Sr. Administrator

The Service Reliability Operations Center (NOC) manages the 24x7 monitoring and response of Riot's player-facing services. We are the first line of defense when things go wrong with any of our live services. We use technical familiarity with best-practice processes to fix incidents.

As a Senior Service Reliability Administrator you report to the team manager in LA. You will work within Live Operations and support Riot globally to establish excellent service reliability for our players. You will help diagnose and communicate potential issues to Rioters and the community, improving the quality of the player experience. You will be a craft expert in operational and triaging skills.

Responsibilities:

• Monitor the health of Riots many systems and be first responder or escalation point from the NOC to external teams.
• Triage incidents, document details for problem identification and investigation of live incidents
• Execute technical runbooks and maintain runbooks and knowledge articles
• Be a backup in coordination and release deployments
• Onboard new team members
• Contribute to project work with some guidance
• Organize with the team to address live incidents affecting our players and services

Required Qualifications:

• 2+ years of Service Reliability Administration or equivalent role (Analyst, System Administrator, Live Operations, Network Administrator etc)
• Experience with incident management process, live operations and troubleshooting
• Familiarity with the core concepts of operating systems, networking, and software life cycles
• Experience with the following:
• Monitor solutions eg: NewRelic, Nagios, Elastic Search, Grafana
• Event management tools eg: BigPanda, Moogsoft
• ITIL-based Ticketing systems eg: ServiceNow, JIRA

Desired Qualifications:

• Computer Science/IT Systems/Information Technology degree or equivalent
• Scripting/programming proficiency
• Experience working on deployments in a live environment
• Certified in Linux+ and Network+, or equivalents

Our Perks

We offer medical and dental plans that cover you, your spouse/domestic partner, and children. Life insurance, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with access to a company pension, provide travel allowance, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, access to a spectrum of wellbeing activities and a play fund so you can broaden and deepen your personal relationship with games.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in gaming

Let's Thrive Together:

Because together we are better

It's our policy to provide equal employment opportunities for all applicants and members of Riot Games, Inc. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we’re excited to hear from you. Don’t be discouraged if you feel you don’t fully meet every single one of the requirements for a particular role, there’s always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you!