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Service Operations Specialist - Fraud

Job Description

This position is within our Service Operations team. Our team consists of specialists, tasked with building expertise and operational success in a wide variety of areas, including E-commerce, Subscription, Fraud and many others, representing our players and CRC within the wider Ubisoft group, and contributing to maintaining a good health of Services.

With the ever-changing nature of fraud, we want you to help build out and deliver our vision for fraud operations within the CRC. You’ll be the voice of our players and our teams and work to protect both, as well as Ubisoft.

To do this, you’ll be responsible for :

• Leading and collaborating on all fraud topics with a touchpoint in CRC
• Defining processes for our teams, with a focus on mitigating risk

• Identifying new risk through analysis of our operations through data and your existing experience and passion
• Working with relevant teams to develop our tooling capabilities internally
• Collaborating with other key stakeholders, including our Games, Services, E-commerce, Accounts and Player safety teams, and many more
• Empowering teams within our CS domain to drive autonomy and efficiency.
• Reporting on fraud topics, and positioning our team to contribute to resolutions

• Safeguarding our Players, CRC teams and the wider business from fraud by identifying risks
• Building the influence and presence of the CRC within the Ubisoft group on fraud topics.
• Bringing innovation and energy to fraud challenges, by internalising fraud activity within the CRC in a safe and progressive way.

Qualifications

Skills and Experience

• Solid experience working in a fraud prevention role
• A collaborative mindset and ability to work with many stakeholders
• A comprehensive understanding of the families of fraud
• Knowledge of legislation and regulation around fraud topics
• A proven ability to manage complex projects
• A passion for helping improve our player and agent experience
• The ability to communicate, lead, present and sell our vision to key stakeholders
• Experience working with Jira
• The ability to plan and estimate workload to ensure timely delivery with autonomy
• The right amount of grit and drive, paired with a positive, can-do attitude
• Excellent verbal and written communication in English
• Clear understanding of player experience
• Passion for games and gaming is a big plus

Additional Information

Permanent full time role, located in Newcastle upon Tyne (UK).

The role may require periodic travelling to studio or other Ubisoft sites for workshops.

What we offer:

• A young, dynamic, multicultural team that knows how to have a laugh together
• A colorful office located in the heart of Newcastle
• Regular team gaming evenings
• Company pension scheme
• Private medical plan
• Referral scheme
• Free Ubisoft PC games, discounted Ubisoft Console games.
• Subsidized gym membership
• Days off for charity work
• Massages at the office
• Free fresh fruit as well as free coffee and tea

Company Description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond? At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Challenge accepted? Join us and create the unknown.

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer focused agenda to every level of the organisation.