Service Operations Associate

Summary

What you'll do

• Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone.
• Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple systems.
• Process P&C transactions by collecting required information from the employee, manager, or other stakeholders internally and externally.
• Utilize the case management tool to capture all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or escalate more complex issues to the appropriate team member.
• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
• Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.

What we're looking for

Must-Have

• Bachelor's Degree in HR or equivalent experience
• Prior experience fielding high-volume customer inquiries a high-volume within a corporate environment.
• Excellent verbal and written communication skills.
• Business fluent in English; any additional languages are advantageous.
• A passion for excellent customer service, adaptable & flexible.
• Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
• Ability to comply with handling sensitive and confidential employee data.
• Works under general direction; must be able to work independently.
• Ability to utilize knowledge guide materials in performing research and answering inquiries.

Nice to Have

• Prior experience in an HR Contact Center, Service Operations or Service Desk environment supporting high-volume employee inquiries and transactions.

Aristocrat is a world leader in gaming entertainment. We’re proud to have a team of over 7000 employees, operating in over 90 countries around the world, who push the boundaries of innovation, creativity, and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems but remain, and will always be, an ideas company that is committed to our customers, players, and our employees. We offer highly competitive compensation, robust benefits tailored to your needs, and global opportunities for career growth in an organization whose business is built on FUN!!!