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Service Desk System Administrator

Wargaming has an exciting new opportunity available in our brand new Belgrade office. We are looking for a professional, communicative, and responsible Service Desk System Administrator to join the Service Desk team. This position requires conducting user support (including remote support), procurement, maintenance, and the provision of hardware and software. This person will play a key role in helping to get our Belgrade studio up and running and has huge room for growth as our studio continues to grow.

What will you do?

• Provide technical user support
• Maintain computers, mobile devices, peripherals, and hardware
• Prepare laptops, PCs, and mobile devices
• Handle hardware and software issues
• Conduct minor repairs, maintain printers and MFDs
• Procure and inventory hardware
• Create manuals

What are we looking for?

• Professional knowledge of computer hardware and peripherals
• Professional knowledge of Windows 10 and 11
• Knowledge and support of MS Office 2016 (and later) products
• Desire to work with users, willingness to help, cooperative
• Experience in domain networks
• Knowledge of UNIX-like systems
• Knowledge of Windows Server 2016 and older
• Experience in Active Directory and GPOs
• Experience in PowerShell (scripting)
• Native level of Serbian

What will help you stand out?

• Experience in Jira and Confluence
• Experience in access control management systems and video surveillance
• Russian and English language knowledge