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Service Delivery Manager

The Pokémon Company International
Bellevue, Washington, United States
2 years ago
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Job Title Service Delivery Manager

The Customer Service Delivery Manager (SDM) works to enable our support team to provide year-round support and continuous improvement of products, enabling the organization to deliver experiences that delight our customers. The SDM is responsible for the management of day-to-day support delivery for our entire portfolio of product and service offerings. This role will work with product support leads, content editors, management, and our vendors to ensure efficient and high-quality end user customer support across all languages and regions. The SDM will be responsible for developing and enforcing the quality standards for all end user support interaction.

What You’ll Do

What You’ll Bring

How You Will Be Successful

What to Expect

We offer a professional, fun and creative work environment. While we maintain a good balance between work and life, additional hours may be required at peak times or for specific initiatives. Travel between office locations internationally may be required on occasion, up to 10%.

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of people so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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