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Service Delivery Coordinator

Aristocrat
Las Vegas Nevada 89135 United States of America
12 days ago
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Job Posting Title

Service Delivery Coordinator

Summary

The Service Delivery Coordinator (SDC) is responsible for managing the service delivery processes related to product installation, removals, and associated work at casino sites in their designated region while achieving customer satisfaction. The individual will work with both internal (BDE's, Field Service Technicians), external customers (Casinos) as well as external vendors (transportation carriers) to achieve this goal. The SDC is accountable for following appropriate business workflows in the Sales tool (Salesforce), ERP system (My Dynamics), the call management system (REMEDY), and scheduling tool (RETRIEVER) while working within any regulatory requirements and manpower requirements and limitations.

What You'll Do

What We're Looking For

Position is remote eligible for highly qualified candidates

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

Our Values

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

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