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Service Delivery Manager

Keyword Studios
Redmond Washington United States
3 years ago
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Contract Length: 18 months

Work Location: Work From Home but candidate must be local to the Greater Seattle Area

Work Hours: Fulltime

Our client's mission is to inspire heroes and deliver wonder. The Support Team is looking for an experienced Service Delivery Manager to lead and optimize the agent team and related services. They will build on the team's support strategy as they bring the next installment in this epic saga to life.

This role will be responsible for the coaching, performance, and engagement of Technical Support agents, as well as the management of the offsite team in Mexico City.

Our ideal candidate is not just a manager or people person. They love numbers, because data drives our processes and decisions. They know ticket data, agent tools, and processes. They understand how to remove barriers that prevent agents from demonstrating world class support while upholding our guiding principles and supporting our strategy. We have a unique support model focused on getting data to our engineers while providing a positive and helpful experience for players.

Responsibilities:

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians .

Requirements

Bonus:

During WFH or if remote, the following is required for this type of position:

Benefits

At KeyWords we provide all our contingent workforce with:

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